{"updated":"2026-10-19","count":88,"note":"Official contact channels, each copied from the body's own website (source_url) on verified_on. Not affiliated with any of these bodies.","bodies":[{"id":"hapoalim","name":"בנק הפועלים","kind":"bank","site":"https://www.bankhapoalim.co.il","channels":[{"type":"fax","address":"03-7136146","accepts":["complaint"],"note":"פניות הציבור","source_url":"https://www.bankhapoalim.co.il/forms/he/about/public-inquiries","verified_on":"2026-10-19"},{"type":"mail","address":"בנק הפועלים, שדרות רוטשילד 50, תל אביב 6688314","accepts":["complaint"],"note":"פניות הציבור","source_url":"https://www.bankhapoalim.co.il/forms/he/about/public-inquiries","verified_on":"2026-10-19"}],"internal_notes":"Emails on the page are topic-specific only, not for address change/complaints: natunei.ashrai@poalim.co.il (credit-data report corrections), law.team@poalim.co.il (court orders from authorities), ikulim-matav@poalim.co.il (liens/garnishment).","verified_on":"2026-10-19","group":"bank"},{"id":"leumi","name":"בנק לאומי","kind":"bank","site":"https://www.leumi.co.il","channels":[{"type":"fax","address":"077-8084542","accepts":["complaint"],"note":"הלשכה לפניות הציבור","source_url":"https://www.leumi.co.il/he/about-leumi/public-inquiries","verified_on":"2026-10-19"},{"type":"mail","address":"הלשכה לפניות הציבור של לאומי ת.ד 88 לוד מיקוד 7110002","accepts":["complaint"],"source_url":"https://www.leumi.co.il/he/about-leumi/public-inquiries","verified_on":"2026-10-19"}],"notes":"Page also lists WhatsApp 050-9999988 (סיירת מנכ\"ל).","verified_on":"2026-10-19","group":"bank"},{"id":"discount","name":"בנק דיסקונט","kind":"bank","site":"https://www.discountbank.co.il","channels":[{"type":"fax","address":"076-8890594","accepts":["complaint"],"source_url":"https://www.discountbank.co.il/private/contact/contact-us/","verified_on":"2026-10-19"},{"type":"mail","address":"בנק דיסקונט - נציבות תלונות הציבור, רח' דיסקונט 1 ראשון לציון 7574602","accepts":["complaint"],"source_url":"https://www.discountbank.co.il/private/contact/contact-us/","verified_on":"2026-10-19"}],"verified_on":"2026-10-19","group":"bank"},{"id":"mizrahi","name":"בנק מזרחי-טפחות","kind":"bank","site":"https://www.mizrahi-tefahot.co.il","channels":[{"type":"email","address":"pzibur@umtb.co.il","accepts":["complaint","inquiry"],"note":"היחידה לתלונות הציבור. לצרף שם, ת.ז, כתובת, מספר חשבון.","source_url":"https://www.mizrahi-tefahot.co.il/contact-us/public-inquiries/","verified_on":"2026-10-19"},{"type":"fax","address":"076-8622793","accepts":["complaint"],"source_url":"https://www.mizrahi-tefahot.co.il/contact-us/public-inquiries/","verified_on":"2026-10-19"},{"type":"mail","address":"היחידה לתלונות הציבור, בנק מזרחי-טפחות, ת.ד. 470 לוד, מיקוד 7110401","accepts":["complaint"],"source_url":"https://www.mizrahi-tefahot.co.il/contact-us/public-inquiries/","verified_on":"2026-10-19"}],"internal_notes":"pniot@umtb.co.il also appears in page HTML (context not visible); polisa@umtb.co.il on contact page (insurance policies). Only pzibur@ is explicitly labelled.","verified_on":"2026-10-19","group":"bank"},{"id":"fibi","name":"הבנק הבינלאומי","kind":"bank","site":"https://www.fibi.co.il","channels":[{"type":"mail","address":"רחוב ז'בוטינסקי 1, רמת-גן. מיקוד: 5252002","accepts":["complaint"],"note":"היחידה לפניות הציבור. לא מקבלת הוראות לביצוע פעולות בחשבון (לסניף / 3009*).","source_url":"https://www.fibi.co.il/private/general/about/publicinquiries/","verified_on":"2026-10-19"}],"requires":{"signed_form":false,"id_copy":false,"login_only":true,"internal_note":"Address change self-service after login (site or app), no branch visit."},"verified_on":"2026-10-19","group":"bank"},{"id":"mercantile","name":"בנק מרכנתיל","kind":"bank","site":"https://www.mercantile.co.il","channels":[{"type":"mail","address":"בנק מרכנתיל, רח' דיסקונט 1, ראשון לציון מיקוד 7574602","accepts":["complaint"],"note":"נציב תלונות הציבור","source_url":"https://www.mercantile.co.il/private/generalinfo/help/public-inquiries/","verified_on":"2026-10-19"},{"type":"fax","address":"076-8044787","accepts":["complaint"],"source_url":"https://www.mercantile.co.il/private/generalinfo/help/public-inquiries/","verified_on":"2026-10-19"}],"internal_notes":"privacy@mdb.co.il on contact page is privacy-only.","verified_on":"2026-10-19","group":"bank"},{"id":"jerusalem","name":"בנק ירושלים","kind":"bank","site":"https://www.bankjerusalem.co.il","channels":[{"type":"fax","address":"076-8096910","accepts":["complaint"],"note":"היחידה לטיפול בתלונות הציבור; תלונות בכתב בלבד","source_url":"https://www.bankjerusalem.co.il/support/ombudsman-department","verified_on":"2026-10-19"},{"type":"mail","address":"לכבוד בנק ירושלים בע\"מ - היחידה לטיפול בתלונות הציבור, רחוב הנגב 2, ת.ד. 1076, קריית שדה התעופה 70100","accepts":["complaint"],"source_url":"https://www.bankjerusalem.co.il/support/ombudsman-department","verified_on":"2026-10-19"}],"internal_notes":"Read via WebFetch (browser hit Radware bot check, not bypassed).","verified_on":"2026-10-19","group":"bank"},{"id":"massad","name":"בנק מסד","kind":"bank","site":"https://www.bankmassad.co.il","channels":[{"type":"email","address":"pniyot@bankmassad.co.il","accepts":["complaint","inquiry"],"note":"היחידה לפניות הציבור; לא מקבלת הוראות לפעולות בחשבון (לסניף / 2448*)","source_url":"https://www.bankmassad.co.il/private/general/contactus/mokdim/","verified_on":"2026-10-19"},{"type":"fax","address":"03-7170598","accepts":["complaint"],"source_url":"https://www.bankmassad.co.il/private/general/contactus/mokdim/","verified_on":"2026-10-19"},{"type":"mail","address":"רח' אבא הלל 12, רמת גן, מיקוד: 5250606","accepts":["complaint"],"source_url":"https://www.bankmassad.co.il/private/general/contactus/mokdim/","verified_on":"2026-10-19"}],"internal_notes":"Read via WebFetch (Radware bot check in browser, not bypassed).","verified_on":"2026-10-19","group":"bank"},{"id":"yahav","name":"בנק יהב","kind":"bank","site":"https://www.bank-yahav.co.il","channels":[],"internal_notes":"No fax/mail/email shown on the page.","unverified":true,"group":"bank"},{"id":"onezero","name":"וואן זירו - הבנק הדיגיטלי","kind":"bank","site":"https://www.onezerobank.com","channels":[{"type":"email","address":"talk2us@onezerobank.com","accepts":["inquiry"],"note":"'אפשר לכתוב לנו... במייל לכל שאלה'","source_url":"https://www.onezerobank.com/special/5752","verified_on":"2026-10-19"},{"type":"email","address":"accountclosure@onezerobank.com","accepts":["cancellation"],"note":"פניות בנושא סגירת חשבון","source_url":"https://www.onezerobank.com/special/5752","verified_on":"2026-10-19"},{"type":"email","address":"talk2us@digibank.co.il","accepts":["complaint","inquiry"],"note":"מופיע בתחתית דף פניות הציבור תחת חוק הבנקאות (שירות ללקוח)","source_url":"https://www.onezerobank.com/company/information/1239","verified_on":"2026-10-19"}],"internal_notes":"Other topic emails: ozgviya@onezerobank.com (collections), fraudInquiries@onezerobank.com (fraud, non-customers), negishut@ (accessibility).","verified_on":"2026-10-19","group":"bank"},{"id":"isracard","name":"ישראכרט","kind":"card","site":"https://www.isracard.co.il","channels":[{"type":"mail","address":"קבוצת ישראכרט, היחידה לתלונות הציבור, בר כוכבא 12 בני ברק 5112001","accepts":["complaint"],"source_url":"https://marketing.isracard.co.il/pages/amanat-sherut-pniot/","verified_on":"2026-10-19"}],"requires":{"signed_form":false,"id_copy":false,"login_only":true,"internal_note":"Address update link goes through personal-area login."},"internal_notes":"IBINL@ISRACARD.CO.IL on the same page is for emergency card help abroad only - not a general channel.","verified_on":"2026-10-19","group":"card"},{"id":"max","name":"מקס","kind":"card","site":"https://www.max.co.il","channels":[{"type":"mail","address":"תחום תלונות הציבור, דרך בן גוריון 9 בני ברק 51260, ת.ד 2205","accepts":["complaint"],"source_url":"https://www.max.co.il/general/pages/tlunot-hazibur","verified_on":"2026-10-19"},{"type":"fax","address":"03-6177022","accepts":["complaint"],"source_url":"https://www.max.co.il/general/pages/tlunot-hazibur","verified_on":"2026-10-19"}],"notes":"General address: בן גוריון 9 בני ברק מיקוד 5112102 ת.ד 2205 (contactus page).","verified_on":"2026-10-19","group":"card"},{"id":"btl","name":"ביטוח לאומי","kind":"gov","channels":[{"type":"online_form","url":"https://www.btl.gov.il/About/contact_us/Pages/pniot_hatsibur.aspx","accepts":["complaint","inquiry"],"note":"טופס תלונה לאגף פניות הציבור. דורש ת.ז. וקוד סודי לשאלות אישיות; עד 1,500 תווים; צרופות PDF/PNG/JPG/TIFF עד 10MB","source_url":"https://www.btl.gov.il/About/contact_us/Pages/pniot_hatsibur.aspx","verified_on":"2026-10-19"},{"type":"mail","address":"האגף לפניות הציבור, רחוב יפו 217, ירושלים 9199908","accepts":["complaint"],"source_url":"https://www.btl.gov.il/About/contact_us/Pages/%d7%98%d7%9c%d7%a4%d7%95%d7%a0%d7%99%d7%9d%20%d7%95%d7%9b%d7%aa%d7%95%d7%91%d7%95%d7%aa.aspx","verified_on":"2026-10-19"},{"type":"fax","address":"02-6525038","accepts":["complaint"],"note":"פקס האגף לפניות הציבור","source_url":"https://www.btl.gov.il/About/contact_us/Pages/%d7%98%d7%9c%d7%a4%d7%95%d7%a0%d7%99%d7%9d%20%d7%95%d7%9b%d7%aa%d7%95%d7%91%d7%95%d7%aa.aspx","verified_on":"2026-10-19"},{"type":"online_form","url":"https://www.btl.gov.il/About/contact_us/Pages/form.aspx","accepts":["document_request","inquiry"],"note":"טופס 'בירורים אישיים' לסניף. דורש ת.ז. + קוד סודי. בקשת מסמכים לא מוגדרת במפורש כמטרה; אישורים זמינים גם באתר השירות האישי https://ps.btl.gov.il","source_url":"https://www.btl.gov.il/About/contact_us/Pages/form.aspx","verified_on":"2026-10-19"}],"notes":"אין כתובת דוא\"ל מפורסמת לפניות הציבור בדף האגף. טלפון 02-6709070 (א-ה 13:00-15:00) רק למעקב אחר תלונה שהוגשה; בירורים כלליים *6050 / 04-8812345.","verified_on":"2026-10-19","group":"gov"},{"id":"ombudsman","name":"נציבות תלונות הציבור (משרד מבקר המדינה)","kind":"ombudsman","channels":[{"type":"online_form","url":"https://complaint.mevaker.gov.il/","accepts":["complaint"],"note":"גם ?lang=en; הנוהל: תלונה בכתב בטופס ייעודי באתר או בפקס (סעיף 3(א) לנוהל)","source_url":"https://www.mevaker.gov.il/ombudsman/activity/at-your-service","verified_on":"2026-10-19"},{"type":"email","address":"ombudsman@mevaker.gov.il","accepts":["complaint"],"note":"מופיע בדף 'כאן בשבילך'. שימו לב: נוהל בירור תלונות (מהדורת התשפ\"ו, ס' 3(א),(ג)) מונה רק טופס באתר או פקס, וככלל אינו מברר פנייה שהתקבלה בדרך אחרת; מומלץ להעדיף את הטופס","source_url":"https://www.mevaker.gov.il/ombudsman/activity/at-your-service","verified_on":"2026-10-19"},{"type":"mail","address":"רח' מבקר המדינה 2, ת\"ד 1081, ירושלים 9101001","accepts":["complaint"],"source_url":"https://www.mevaker.gov.il/ombudsman/activity/at-your-service","verified_on":"2026-10-19"},{"type":"fax","address":"02-6665204","accepts":["complaint"],"note":"דף הנחיתה ב-gov.il מציג פקס אחר (02-6529322) - לא אומת; המספר כאן מאתר הנציבות","source_url":"https://www.mevaker.gov.il/ombudsman/activity/at-your-service","verified_on":"2026-10-19"}],"notes":"תלונה רק על גופים שבביקורת המדינה (משרדי ממשלה, רשויות מקומיות, חברות ממשלתיות וכו'); מעשה שפגע במתלונן במישרין; לא על עניין תלוי ועומד בבית משפט; ככלל תוך שנה מהמעשה (חוק מבקר המדינה - לא אומת כאן מול נוסח החוק). טלפון 02-6665000.","verified_on":"2026-10-19","group":"gov"},{"id":"tax","name":"רשות המסים","kind":"gov","channels":[{"type":"online_form","url":"https://secapp.taxes.gov.il/sr-crm-pniyot/main/newIncident","accepts":["document_request","inquiry","notice"],"note":"'מערכת פניות בכתב לרשות המסים' - מנותבת למשרד המטפל; דורשת הזדהות/אזור אישי","source_url":"https://www.gov.il/he/Departments/General/ta-contact-us","verified_on":"2026-10-19"},{"type":"online_form","url":"https://govforms.gov.il/mw/forms/tlunot@taxes.gov.il","accepts":["complaint"],"note":"טופס תלונה למבקרת הפנימית ונציבת תלונות הציבור של רשות המסים (המזהה בכתובת הוא מזהה טופס, לא כתובת מייל)","source_url":"https://www.gov.il/he/service/complaint-internal-auditor-and-ombudsman","verified_on":"2026-10-19"},{"type":"mail","address":"המבקרת הפנימית ונציבת תלונות הציבור, רחוב בנק ישראל 7, בניין ג'נרי 2, ת.ד. 1170, ירושלים 9195021","accepts":["complaint"],"source_url":"https://www.gov.il/he/service/complaint-internal-auditor-and-ombudsman","verified_on":"2026-10-19"}],"notes":"אין דוא\"ל מפורסם. הרשות ממליצה לפנות קודם למנהל היחידה לפני תלונה לנציבה. מוקד *4954 (א-ה 08:15-15:45); השארת הודעה למשרד המטפל *9848 / 074-7619848; לשכת המבקרת 074-7613010/1.","verified_on":"2026-10-19","group":"gov"},{"id":"piba","name":"רשות האוכלוסין וההגירה","kind":"gov","channels":[{"type":"online_form","url":"https://forms.gov.il/globaldata/getsequence/getHtmlForm.aspx?formType=complaint@piba.gov.il","accepts":["complaint"],"note":"גם govforms: https://govforms.gov.il/mw/forms/complaint@piba.gov.il?gbxid=0","source_url":"https://www.gov.il/he/departments/general/population_petition","verified_on":"2026-10-19"},{"type":"email","address":"tz@piba.gov.il","accepts":["complaint"],"note":"האגף לביקורת פנימית ותלונות ציבור","source_url":"https://www.gov.il/he/departments/general/population_petition","verified_on":"2026-10-19"},{"type":"fax","address":"02-9959059","accepts":["complaint"],"source_url":"https://www.gov.il/he/departments/general/population_petition","verified_on":"2026-10-19"},{"type":"mail","address":"האגף לביקורת פנימית ותלונות ציבור, מסילת ישרים 6, ירושלים 9458406","accepts":["complaint"],"source_url":"https://www.gov.il/he/departments/general/population_petition","verified_on":"2026-10-19"},{"type":"mail","address":"מוקד שירות ארצי, רשות האוכלוסין וההגירה, רח' אגריפס 42, ירושלים 9430125","accepts":["document_request","inquiry"],"note":"בפנייה בכתב לציין שם, ת.ז. וערוץ המענה המבוקש (מייל/טלפון/פקס)","source_url":"https://www.gov.il/he/departments/general/call_center","verified_on":"2026-10-19"},{"type":"fax","address":"02-6469442","accepts":["document_request","inquiry"],"note":"פקס מוקד שירות ארצי","source_url":"https://www.gov.il/he/departments/general/call_center","verified_on":"2026-10-19"}],"notes":"אגף התלונות אינו מטפל בבירורים/בקשות מידע ובעניינים תלויים בבית משפט - אלה למוקד *3450. בתלונה: שם מלא, ת.ז. עם ספרת ביקורת או דרכון, כתובת עם מיקוד, נייד. כתובת info@piba.gov.il ו-pniot@moin.gov.il הופיעו רק בתוצאות חיפוש - לא אומתו בדף רשמי ולכן לא נכללו.","verified_on":"2026-10-19","group":"gov"},{"id":"mot-licensing","name":"משרד התחבורה - רשות/אגף הרישוי","kind":"gov","channels":[{"type":"online_form","url":"https://govforms.gov.il/mw/forms/RishuyDepCont@mot.gov.il","accepts":["complaint","inquiry"],"note":"הקישור 'להגשת הבקשה' בדף התלונות לאגף פניות הציבור ברשות הרישוי; אותו טופס מופיע בדף אגף הרישוי כ'פנייה מקוונת להנהלת אגף הרישוי'. מזהה טופס, לא כתובת מייל","source_url":"https://www.gov.il/he/service/complaints_regarding_vehicle_registration_and_driving","verified_on":"2026-10-19"},{"type":"mail","address":"אגף הרישוי - הנהלה, בניין ג'נרי A, רחוב בנק ישראל 5, ת.ד. 867, הקריה, ירושלים","accepts":["complaint","inquiry"],"note":"לא צוין מיקוד","source_url":"https://www.gov.il/he/departments/units/licensing_department","verified_on":"2026-10-19"}],"notes":"תלונה על אי-מענה: אחרי 14 ימי עסקים ללא אישור קבלה, או 45 ימי עסקים ללא הודעת סיום טיפול. לצרף אסמכתה/צילום מייל. מוקד *5678.","verified_on":"2026-10-19","group":"gov"},{"id":"moh","name":"משרד הבריאות - אגף בכיר שירות לציבור (קול הבריאות)","kind":"gov","channels":[{"type":"online_form","url":"https://govforms.gov.il/mw/forms/ContactMOH@health.gov.il?gbxid=1","accepts":["complaint","inquiry"],"note":"נושאים לא קליניים. אישור קבלה תוך 7 ימי עסקים","source_url":"https://www.gov.il/he/service/public-inquiries-in-general-areas","verified_on":"2026-10-19"},{"type":"online_form","url":"https://govforms.gov.il/mw/forms/callhabriut@health.gov.il","accepts":["inquiry"],"note":"פנייה מקוונת למוקד קול הבריאות","source_url":"https://www.gov.il/he/departments/units/public_complaints_unit/govil-landing-page","verified_on":"2026-10-19"},{"type":"email","address":"Call.Habriut@MOH.HEALTH.GOV.IL","accepts":["complaint","inquiry"],"note":"מופיע ב'צרו קשר' של אגף בכיר שירות לציבור","source_url":"https://www.gov.il/he/departments/units/public_complaints_unit/govil-landing-page","verified_on":"2026-10-19"},{"type":"fax","address":"02-5655969","accepts":["complaint","inquiry"],"source_url":"https://www.gov.il/he/departments/units/public_complaints_unit/govil-landing-page","verified_on":"2026-10-19"},{"type":"mail","address":"משרד הבריאות, רח' ירמיהו 39, ת\"ד 1176, ירושלים 9101002","accepts":["complaint","inquiry"],"source_url":"https://www.gov.il/he/departments/units/public_complaints_unit/govil-landing-page","verified_on":"2026-10-19"}],"notes":"תלונות על טיפול רפואי/אתיקה/סל השירותים - לנציבות קבילות הציבור (ערוץ נפרד, לא אומת כאן). פונים בשם אחר: ייפוי כוח + ויתור סודיות. *5400 / 08-6241010.","verified_on":"2026-10-19","group":"gov"},{"id":"labor","name":"משרד העבודה - פניות הציבור","kind":"gov","channels":[{"type":"online_form","url":"https://bizlabor.formtitan.com/ftproject/publicinquiries","accepts":["complaint","inquiry"],"note":"באנר הטופס בדף פניות הציבור (מתארח ב-formtitan, ספק חיצוני)","source_url":"https://www.gov.il/he/departments/topics/public-inquiries-labor","verified_on":"2026-10-19"},{"type":"fax","address":"074-7993009","accepts":["complaint","inquiry"],"source_url":"https://www.gov.il/he/departments/topics/public-inquiries-labor","verified_on":"2026-10-19"},{"type":"mail","address":"פניות הציבור, משרד העבודה, בנק ישראל 5, ירושלים","accepts":["complaint","inquiry"],"note":"לא צוין מיקוד בדף","source_url":"https://www.gov.il/he/departments/topics/public-inquiries-labor","verified_on":"2026-10-19"}],"notes":"בקשת שיחה חוזרת: http://survey.gov.il/he/returncall. הדף ממליץ לפנות ישירות ליחידה הרלוונטית; עניינים של ביטוח לאומי ושירות התעסוקה - לגופים עצמם.","verified_on":"2026-10-19","group":"gov"},{"id":"labor-daycare","name":"משרד העבודה - אגף בכיר לעידוד תעסוקת הורים (סבסוד מעונות יום)","kind":"gov","channels":[{"type":"online_form","url":"https://daycaresubsidayform.labor.gov.il/","accepts":["document_request","inquiry"],"note":"אזור אישי - סטטוס בקשה והשלמת מסמכים (דורש הזדהות לאומית)","source_url":"https://www.gov.il/he/departments/Units/day-care-centers","verified_on":"2026-10-19"},{"type":"mail","address":"אגף בכיר לעידוד תעסוקת הורים, משרד העבודה, בנק ישראל 5, ירושלים","accepts":["inquiry"],"note":"הכתובת בדף; לא צוין מיקוד","source_url":"https://www.gov.il/he/departments/Units/day-care-centers","verified_on":"2026-10-19"}],"notes":"ערוצים נוספים בדף: וואטסאפ https://wa.me/972732458356 (א-ה 08:00-16:00), טלפון *3080. אין דוא\"ל או טופס פנייה כללי; תלונה - דרך פניות הציבור של משרד העבודה.","verified_on":"2026-10-19","group":"gov"},{"id":"taasuka","name":"שירות התעסוקה","kind":"gov","channels":[{"type":"online_form","url":"https://www.taasuka.gov.il/he/InfoAndPublications/Pages/Pniot.aspx","accepts":["complaint","inquiry"],"note":"טופס פניות הציבור בדף עצמו; העלאת PDF/DOC עד 1MB. אומת דרך WebFetch בלבד (curl/פרוקסי קיבלו 403)","source_url":"https://www.taasuka.gov.il/he/InfoAndPublications/Pages/Pniot.aspx","verified_on":"2026-10-19"}],"notes":"אין דוא\"ל/פקס/כתובת דואר לפניות הציבור בדף. מוקד *9687.","verified_on":"2026-10-19","group":"gov"},{"id":"eca","name":"רשות האכיפה והגבייה (הוצאה לפועל + המרכז לגביית קנסות)","kind":"gov","channels":[{"type":"online_form","url":"https://go.gov.il/ecapniyot","accepts":["document_request","inquiry"],"note":"פניות ציבור (שאינן תלונות) בהוצאה לפועל, כולל תיקון/מחיקת מידע במערכת נתוני האשראי. מענה עד 45 ימי עבודה","source_url":"https://www.gov.il/he/departments/general/public_inquires","verified_on":"2026-10-19"},{"type":"fax","address":"02-5084130","accepts":["inquiry"],"note":"פניות הציבור הוצאה לפועל","source_url":"https://www.gov.il/he/departments/general/public_inquires","verified_on":"2026-10-19"},{"type":"mail","address":"פניות הציבור הוצאה לפועל, ת.ד. 34235, ירושלים 9134102","accepts":["inquiry"],"source_url":"https://www.gov.il/he/departments/general/public_inquires","verified_on":"2026-10-19"},{"type":"online_form","url":"https://go.gov.il/ecapnyiothatzibur","accepts":["inquiry"],"note":"המרכז לגביית קנסות, אגרות והוצאות - בקשות ובירורים. מענה עד 45 ימי עבודה","source_url":"https://www.gov.il/he/departments/general/public_inquires","verified_on":"2026-10-19"},{"type":"fax","address":"02-6547799","accepts":["inquiry"],"note":"המרכז לגביית קנסות","source_url":"https://www.gov.il/he/departments/general/public_inquires","verified_on":"2026-10-19"},{"type":"mail","address":"המרכז לגביית קנסות, אגרות והוצאות, ת.ד 25, פתח תקווה 4910001","accepts":["inquiry"],"source_url":"https://www.gov.il/he/departments/general/public_inquires","verified_on":"2026-10-19"},{"type":"online_form","url":"https://go.gov.il/ecatlunot","accepts":["complaint"],"note":"תלונות על ההוצאה לפועל/המרכז לגביית קנסות (למעט תלונות על רשמים)","source_url":"https://www.gov.il/he/departments/general/public_inquires","verified_on":"2026-10-19"}],"notes":"בקשות הדורשות החלטה שיפוטית (פריסה, ביטול עיקול, עיכוב הליכים) מוגשות ללשכות ההוצאה לפועל, לא לפניות הציבור. פניות על מהות קנס - לגוף מטיל החיוב. מוקד *35592.","verified_on":"2026-10-19","group":"gov"},{"id":"ila","name":"רשות מקרקעי ישראל - הממונה על פניות הציבור","kind":"gov","channels":[{"type":"online_form","url":"https://my.land.gov.il/PersonalArea?pn=PniotHatziburForm","accepts":["complaint","inquiry"],"note":"דורש הזדהות במערכת ההזדהות הלאומית","source_url":"https://www.gov.il/he/departments/units/unit-public-inquiries","verified_on":"2026-10-19"},{"type":"mail","address":"הממונה על פניות הציבור, רשות מקרקעי ישראל, רח' הצבי 15, בניין בזק, ת.ד. 1930, ירושלים 9101901","accepts":["complaint","inquiry"],"note":"דף עודכן 07.07.2026. כתובת תל אביב (מנחם בגין 125) שמופיעה בדף שאלות ותשובות ישן לא נכללה","source_url":"https://www.gov.il/he/departments/units/unit-public-inquiries","verified_on":"2026-10-19"}],"notes":"הממונה מטפלת רק בפניות בכתב (טופס או דואר). נכסים/מכרזים/בקשות עסקיות - אזור אישי 'רמ\"י שלי'; חופש מידע - טופס נפרד. מוקד *5575 / 03-9533333.","verified_on":"2026-10-19","group":"gov"},{"id":"israel-post","name":"דואר ישראל","kind":"gov","channels":[{"type":"online_form","url":"https://postil.co.il/wPrOL","accepts":["complaint"],"note":"פנייה לנציב תלונות הציבור של החברה - רק אחרי טיפול במערך שירות הלקוחות ועם מספר פנייה. הקישור מפנה לדף נחיתה ב-lp.landing-page.mobi (ספק חיצוני)","source_url":"https://doar.israelpost.co.il/content/public-complaints","verified_on":"2026-10-19"},{"type":"fax","address":"076-8870010","accepts":["complaint"],"note":"פקס נציב תלונות הציבור בדואר ישראל","source_url":"https://doar.israelpost.co.il/content/public-complaints","verified_on":"2026-10-19"}],"notes":"שירות לקוחות: 171, וואטסאפ https://wa.me/972529485145, טופס 'כתבו לנו ונחזור אליכם' בדף https://doar.israelpost.co.il/contactus (טופס JS - כתובתו לא אותרה). נוהל פניות ציבור: https://doar.israelpost.co.il/content/public-summary. דואר ישראל בביקורת מבקר המדינה, כך שנציבות תלונות הציבור היא שלב נוסף.","verified_on":"2026-10-19","group":"gov"},{"id":"edu","name":"משרד החינוך - היחידה לפניות ותלונות הציבור","kind":"gov","channels":[{"type":"online_form","url":"https://pnzportal.education.gov.il/?machoz=4","accepts":["complaint","inquiry"],"source_url":"https://www.gov.il/he/departments/units/public-inquiries-complaints","verified_on":"2026-10-19"},{"type":"fax","address":"073-3931601","accepts":["complaint","inquiry"],"source_url":"https://www.gov.il/he/departments/units/public-inquiries-complaints","verified_on":"2026-10-19"},{"type":"mail","address":"היחידה לפניות ותלונות הציבור, משרד החינוך, דבורה הנביאה 2, ירושלים 9100201","accepts":["complaint","inquiry"],"source_url":"https://www.gov.il/he/departments/units/public-inquiries-complaints","verified_on":"2026-10-19"}],"notes":"זמני מענה מפורסמים: בקשת מידע עד 14 יום, תלונה עד 45 יום. *6552 שלוחה 2 ואז 4 (מידע בלבד).","verified_on":"2026-10-19","group":"gov"},{"id":"moia","name":"משרד העלייה והקליטה - היחידה לפניות ותלונות הציבור","kind":"gov","channels":[{"type":"online_form","url":"https://www.gov.il/Apps/Moia/OnlineForms/contactUsPublicInquiries/he","accepts":["complaint","inquiry"],"source_url":"https://www.gov.il/he/service/moia-public-inquiries","verified_on":"2026-10-19"},{"type":"fax","address":"073-3972301","accepts":["complaint","inquiry"],"note":"בדף השירות מופיע פקס אחר: 073-3229697 (מרכז שירות ומידע) - סתירה בין שני דפים רשמיים","source_url":"https://www.gov.il/he/departments/units/moia-public-inquiries-unit","verified_on":"2026-10-19"},{"type":"mail","address":"היחידה לפניות ותלונות הציבור, משרד העלייה והקליטה, רחוב קפלן 2, ירושלים","accepts":["complaint","inquiry"],"note":"לא צוין מיקוד","source_url":"https://www.gov.il/he/departments/units/moia-public-inquiries-unit","verified_on":"2026-10-19"}],"notes":"pniotzibur@moia.gov.il מופיע רק במסמך gov.il ישן - לא אומת בדף נוכחי ולא נכלל. וואטסאפ https://wa.me/972733972114; *2994. פנייה בשם אחר - ייפוי כוח.","verified_on":"2026-10-19","group":"gov"},{"id":"mod-shikum","name":"משרד הביטחון - אגף השיקום (פניות הציבור)","kind":"gov","channels":[{"type":"online_form","url":"https://forms.mod.gov.il/PublicInquiries/rehabilitation","accepts":["complaint"],"source_url":"https://shikum.mod.gov.il/ContactUs/pniottzibur","verified_on":"2026-10-19"},{"type":"fax","address":"073-3233329","accepts":["complaint"],"source_url":"https://shikum.mod.gov.il/ContactUs/pniottzibur","verified_on":"2026-10-19"},{"type":"mail","address":"תחום פניות הציבור, אגף שיקום נכים - משרד הביטחון, ז'בוטינסקי 94, פתח תקווה 4959251","accepts":["complaint"],"source_url":"https://shikum.mod.gov.il/ContactUs/pniottzibur","verified_on":"2026-10-19"}],"notes":"אישור קבלה תוך 3 ימי עבודה, מענה תוך 14 ימי עבודה (תשובת ביניים אם יותר). תלונה אינה עוצרת מועדי ערעור. בירורים 073-3876619.","verified_on":"2026-10-19","group":"gov"},{"id":"clalit","name":"כללית","kind":"hmo","site":"https://www.clalit.co.il","channels":[{"type":"fax","address":"03-5122784","accepts":["complaint"],"note":"דוגמה: מחוז תל-אביב-יפו (ת\"ד 8063 תל-אביב 6108001). לכל מחוז פקס וכתובת משלו: צפון 04-6453059 ת\"ד 685 נוף הגליל 1710601; חיפה 04-6163777 ת\"ד 9003 חיפה 3109002; שרון-שומרון 09-7600777 ת\"ד 16100 נתניה 4206002; דן-פ\"ת 03-7426555 ת\"ד 100083 רמת-גן; מרכז 03-9687673 ת\"ד 15043 ראשל\"צ 7505001; ירושלים 02-5491444 ת\"ד 27670 ירושלים 9127601; דרום 08-6207510 ת\"ד 616 באר שבע 8410501; אילת 08-6355436 ת\"ד 600 אילת 8810402","source_url":"https://www.clalit.co.il/he/info/Pages/list_of_aumbdsmn.aspx","verified_on":"2026-10-19"}],"requires":{"login_only":true,"internal_note":"Online inquiry requires identification; fax/mail alternatives per district."},"internal_notes":"No public-inquiries email found. Address change in HMO not documented here (population registry drives it).","verified_on":"2026-10-19","group":"hmo"},{"id":"maccabi","name":"מכבי שירותי בריאות","kind":"hmo","site":"https://www.maccabi4u.co.il","channels":[{"type":"mail","address":"מכבי שירותי בריאות, נציבות פניות הציבור, ת\"ד 50493 תל אביב 68125","accepts":["complaint"],"source_url":"https://www.maccabi4u.co.il/forms/public-appeal/","verified_on":"2026-10-19"},{"type":"fax","address":"03-5143822","accepts":["complaint"],"source_url":"https://www.maccabi4u.co.il/forms/public-appeal/","verified_on":"2026-10-19"}],"requires":{"login_only":false},"internal_notes":"kvilot@moh.health.gov.il on page is the Health Ministry complaints commissioner (appeal against the HMO), not Maccabi.","verified_on":"2026-10-19","group":"hmo"},{"id":"meuhedet","name":"מאוחדת","kind":"hmo","site":"https://www.meuhedet.co.il","channels":[{"type":"fax","address":"03-6327047","accepts":["complaint","inquiry"],"note":"אותו פקס מופיע גם בדף יצירת קשר","source_url":"https://www.meuhedet.co.il/%D7%9E%D7%99%D7%93%D7%A2-%D7%9C%D7%9C%D7%A7%D7%95%D7%97/%D7%A4%D7%A0%D7%99%D7%95%D7%AA-%D7%94%D7%A6%D7%99%D7%91%D7%95%D7%A8/","verified_on":"2026-10-19"},{"type":"mail","address":"היחידה לפניות הציבור, קופ\"ח מאוחדת, אבן גבירול 124 - מגדל המאה, תל אביב מיקוד 6203854","accepts":["complaint"],"source_url":"https://www.meuhedet.co.il/%D7%9E%D7%99%D7%93%D7%A2-%D7%9C%D7%9C%D7%A7%D7%95%D7%97/%D7%A4%D7%A0%D7%99%D7%95%D7%AA-%D7%94%D7%A6%D7%99%D7%91%D7%95%D7%A8/","verified_on":"2026-10-19"},{"type":"email","address":"digital_team@meuhedet.co.il","accepts":["inquiry"],"note":"'שליחת דוא\"ל למאוחדת' בדף יצירת קשר (שם הכתובת מרמז על צוות דיגיטל)","source_url":"https://www.meuhedet.co.il/%D7%9E%D7%99%D7%93%D7%A2-%D7%9C%D7%9C%D7%A7%D7%95%D7%97/%D7%99%D7%A6%D7%99%D7%A8%D7%AA-%D7%A7%D7%A9%D7%A8-%D7%9E%D7%90%D7%95%D7%97%D7%93%D7%AA/","verified_on":"2026-10-19"}],"verified_on":"2026-10-19","group":"hmo"},{"id":"leumit","name":"לאומית","kind":"hmo","site":"https://www.leumit.co.il","channels":[{"type":"mail","address":"לכבוד פניות הציבור, לאומית שירותי בריאות, שפרינצק 23, תל אביב","accepts":["complaint"],"source_url":"https://www.leumit.co.il/contact-us/public-appeals","verified_on":"2026-10-19"},{"type":"fax","address":"1533-6949614","accepts":["complaint"],"note":"כפי שמופיע בדף","source_url":"https://www.leumit.co.il/contact-us/public-appeals","verified_on":"2026-10-19"}],"requires":{"login_only":false},"verified_on":"2026-10-19","group":"hmo"},{"id":"harel","name":"הראל","kind":"insurer","site":"https://www.harel-group.co.il","products":["insurance","pension","gemel","hishtalmut"],"channels":[{"type":"email","address":"harelcare@harel-ins.co.il","accepts":["complaint","inquiry"],"note":"Listed on the public-inquiries page under 'הגשת תלונה' / 'שלחו לנו מייל'. Include: ID or policy no., insurance field, reply address, current phone.","source_url":"https://www.harel-group.co.il/contact/public-inquiries","verified_on":"2026-10-19"},{"type":"email","address":"pniyotsherutotzar@harel-ins.co.il","accepts":["inquiry"],"note":"Topic-specific: הר הביטוח / הר הכסף.","source_url":"https://www.harel-group.co.il/contact/public-inquiries","verified_on":"2026-10-19"},{"type":"email","address":"dimotids@harel-ins.co.il","accepts":["notice"],"note":"Garnishments (עיקולים) - הראל חברה לביטוח.","source_url":"https://www.harel-group.co.il/contact/public-inquiries","verified_on":"2026-10-19"},{"type":"email","address":"Ikul.pensia@harel-ins.co.il","accepts":["notice"],"note":"Garnishments (עיקולים) - הראל פנסיה וגמל.","source_url":"https://www.harel-group.co.il/contact/public-inquiries","verified_on":"2026-10-19"},{"type":"mail","address":"הראל חברה לביטוח בע\"מ, אבא הלל 3, רמת גן, ת.ד. 1951, מיקוד 5211802","accepts":["complaint","inquiry"],"internal_note":"Postal address given on the public-inquiries page.","source_url":"https://www.harel-group.co.il/contact/public-inquiries","verified_on":"2026-10-19"}],"requires":{"login_only":false,"internal_note":"Public-inquiries page asks for ID/policy number, product line, reply address and phone. Forms requirements not checked."},"notes":"Pension/gemel/hishtalmut run by הראל פנסיה וגמל בע\"מ (same group site).","verified_on":"2026-10-19","group":"insurance-pension"},{"id":"migdal","name":"מגדל","kind":"insurer","site":"https://www.migdal.co.il","products":["insurance","pension","gemel","hishtalmut"],"channels":[{"type":"email","address":"pniyot@migdal.co.il","accepts":["complaint"],"note":"Public-inquiries unit (for when not satisfied with regular service). Put full name + ID number in the email subject. Officer: אמיר שפירא. General non-complaint inquiries -> service centers / contact form.","source_url":"https://www.migdal.co.il/regulations/ombudsman","verified_on":"2026-10-19"},{"type":"fax","address":"03-5637882","accepts":["complaint"],"internal_note":"Public-inquiries fax.","source_url":"https://www.migdal.co.il/regulations/ombudsman","verified_on":"2026-10-19"},{"type":"mail","address":"ת.ד. 3063 קרית אריה פתח תקווה, מיקוד 4951106","accepts":["complaint"],"internal_note":"Public-inquiries postal address.","source_url":"https://www.migdal.co.il/regulations/ombudsman","verified_on":"2026-10-19"},{"type":"email","address":"mokedbi@migdal.co.il","accepts":["document_request"],"note":"Right-of-access (זכות העיון) requests - מגדל חברה לביטוח / מגדל מקפת קרנות פנסיה וקופות גמל / יוזמה (per page text).","source_url":"https://www.migdal.co.il/regulations/ombudsman","verified_on":"2026-10-19"},{"type":"online_form","url":"https://www.migdal.co.il/support/contact-us","accepts":["inquiry"],"internal_note":"Contact-us page (general inquiries).","source_url":"https://www.migdal.co.il/support/contact-us","verified_on":"2026-10-19"}],"requires":{"login_only":false,"internal_note":"Email subject must contain full name and ID number."},"internal_notes":"Page states reply within 30 days; seniors 21 days; people with disabilities 14 days (state it in the form).","verified_on":"2026-10-19","group":"insurance-pension"},{"id":"clal","name":"כלל ביטוח","kind":"insurer","site":"https://www.clalbit.co.il","products":["insurance","pension","gemel","hishtalmut"],"channels":[{"type":"email","address":"pniothatz@clal-ins.co.il","accepts":["complaint"],"note":"Public-inquiries officer, 'קבוצת כלל' (officer: עו\"ד עומר סיגלר). Phone 077-6387767. Page is JS-rendered; address read from the page's embedded data. Attach: name, ID, reply address, phone; policy no. + agent name; claim no. + event date; description; supporting docs. On behalf of someone else: current signed power of attorney.","source_url":"https://www.clalbit.co.il/publiccomplaints/","verified_on":"2026-10-19"},{"type":"mail","address":"מר עומר סיגלר, עו\"ד, הממונה על פניות הציבור \"קבוצת כלל\", ת.ד. 37070 תל אביב 6136902","accepts":["complaint"],"internal_note":"Public-inquiries postal address.","source_url":"https://www.clalbit.co.il/publiccomplaints/","verified_on":"2026-10-19"},{"type":"email","address":"IturHsehLakochot@clal-ins.co.il","accepts":["inquiry"],"note":"Inquiries about the Treasury product-locator site (הר הביטוח).","source_url":"https://www.clalbit.co.il/publiccomplaints/","verified_on":"2026-10-19"},{"type":"email","address":"claldocs@clal-ins.co.il","accepts":["address_change","cancellation","document_request","notice"],"note":"Listed as 'ביצוע שינויים ופעולות' (performing changes/actions) for life & managers insurance and for financial savings.","source_url":"https://www.clalbit.co.il/costumerservice/","verified_on":"2026-10-19"},{"type":"email","address":"clalservicelife@clal-ins.co.il","accepts":["inquiry"],"note":"'בירורים ומידע בלבד' (inquiries/info only) - life & managers / financial savings; up to 2 business days to reply.","source_url":"https://www.clalbit.co.il/costumerservice/","verified_on":"2026-10-19"},{"type":"email","address":"ServicePg@clal-ins.co.il","accepts":["address_change","document_request","inquiry"],"note":"Pension & gemel customer-service email (שירות לקוחות פנסיה וגמל); up to 2 business days.","source_url":"https://www.clalbit.co.il/costumerservice/","verified_on":"2026-10-19"},{"type":"email","address":"elementarservice@clal-ins.co.il","accepts":["inquiry"],"internal_note":"Seen on customer-service page (general/elementary insurance service) - row context not fully verified.","source_url":"https://www.clalbit.co.il/costumerservice/","verified_on":"2026-10-19"}],"requires":{"login_only":false,"internal_note":"Complaint on behalf of another person requires a current, duly signed power of attorney."},"notes":"Public-inquiries page states reply up to 30 days; seniors (67+) 21 days; disability 14 days; receipt confirmed by SMS/email. Also has an online submission form (link label 'להגשת פנייה מקוונת לחצו כאן', URL not extracted).","verified_on":"2026-10-19","group":"insurance-pension"},{"id":"phoenix","name":"הפניקס","kind":"insurer","site":"https://www.fnx.co.il","products":["insurance","pension","gemel","hishtalmut"],"channels":[{"type":"online_form","url":"https://forms.fnx.co.il/cv-form-studio/form?f=2000788","accepts":["complaint"],"note":"Public-inquiries complaint form linked from the page ('ניתן להגיש בקשה באמצעות הטופס המצורף'); reply up to 30 days.","source_url":"https://www.fnx.co.il/claims-customer-service/public-inquiries/","verified_on":"2026-10-19"},{"type":"email","address":"Pratimishiim@fnx.co.il","accepts":["address_change"],"note":"הפניקס פנסיה וגמל: 'מייל לשליחת מסמכים' printed on the signed personal-details update form (linked from the gemel/hishtalmut forms page).","source_url":"https://www.fnx.co.il/sites/docs/polarchive/Gemel/%D7%A0%D7%A1%D7%A4%D7%97-%D7%99%D7%90-%D7%A2%D7%93%D7%9B%D7%95%D7%9F-%D7%A4%D7%A8%D7%98%D7%99%D7%9D-%D7%90%D7%99%D7%A9%D7%99%D7%99%D7%9D.pdf","verified_on":"2026-10-19","personal":true,"unverified":true},{"type":"online_form","url":"https://my.fnx.co.il/actions/personal-info","accepts":["address_change"],"internal_note":"Digital personal-details update (personal area, login).","source_url":"https://www.fnx.co.il/gemel/gemel-ishtalmut-forms/","verified_on":"2026-10-19"},{"type":"email","address":"mimoshim@fnx.co.il","accepts":["notice"],"internal_note":"Garnishments, liens, court orders.","source_url":"https://www.fnx.co.il/claims-customer-service/public-inquiries/","verified_on":"2026-10-19"},{"type":"online_form","url":"https://forms.fnx.co.il/cv-form-studio/he/form?f=2000240","accepts":["document_request"],"note":"One of two 'טופס בקשה לעיון במידע' links (Phoenix Insurance / Phoenix Pension & Gemel) - which is which not verified.","source_url":"https://www.fnx.co.il/claims-customer-service/public-inquiries/","verified_on":"2026-10-19"},{"type":"online_form","url":"https://forms.fnx.co.il/cv-form-studio/he/form?f=2000288","accepts":["document_request"],"internal_note":"Second right-of-access form link.","source_url":"https://www.fnx.co.il/claims-customer-service/public-inquiries/","verified_on":"2026-10-19"},{"type":"mail","address":"הפניקס חברה לביטוח בע\"מ, רחוב הפניקס 2, ת.ד. 18, מיקוד 7510001 ראשון לציון","accepts":["complaint","inquiry"],"internal_note":"Company address from page footer (not specifically public-inquiries).","source_url":"https://www.fnx.co.il/claims-customer-service/public-inquiries/","verified_on":"2026-10-19"}],"requires":{"signed_form":true,"login_only":false,"note":"Gemel/hishtalmut personal-details update form (טופס עדכון פרטים אישיים, הפניקס פנסיה וגמל) requires member signature (*חתימת העמית) and is sent to Pratimishiim@fnx.co.il; a digital alternative exists via the personal area https://my.fnx.co.il/actions/personal-info. ID-copy requirement not stated in the form text."},"internal_notes":"pniot@fnx.co.il appears (per search snippet) in the group service-charter PDF https://digital-content.fnx.co.il/documents/amanat-sherut.pdf - not verified from the PDF itself; not on the public-inquiries page, which uses an online form.","verified_on":"2026-10-19","group":"insurance-pension"},{"id":"menora","name":"מנורה מבטחים","kind":"insurer","site":"https://www.menoramivt.co.il","products":["insurance","pension","gemel","hishtalmut"],"channels":[{"type":"online_form","url":"https://meforms.menora.co.il/api/launch/templatelink/PniotHatzibur","accepts":["complaint"],"note":"Insurance company (מנורה מבטחים ביטוח בע\"מ) public-inquiries officer form - life, health, general insurance.","source_url":"https://www.menoramivt.co.il/funds/public-inquiries","verified_on":"2026-10-19"},{"type":"email","address":"pniyot@menoramivt.co.il","accepts":["complaint","inquiry"],"note":"Public-inquiries officer of מנורה מבטחים פנסיה וגמל בע\"מ and of מנורה מבטחים והסתדרות המהנדסים ניהול קופות גמל. Officer: עו\"ד אלון אלפרט. Must include member ID number, phone and current postal address.","source_url":"https://www.menoramivt.co.il/funds/pension-public-inquiries","verified_on":"2026-10-19"},{"type":"fax","address":"03-7555892","accepts":["complaint"],"internal_note":"Pension & gemel public-inquiries fax.","source_url":"https://www.menoramivt.co.il/funds/pension-public-inquiries","verified_on":"2026-10-19"},{"type":"mail","address":"עו\"ד אלון אלפרט, הממונה על פניות הציבור, ת.ד 3518 רמת גן מיקוד 5213603","accepts":["complaint"],"internal_note":"Pension & gemel public-inquiries postal address.","source_url":"https://www.menoramivt.co.il/funds/pension-public-inquiries","verified_on":"2026-10-19"},{"type":"email","address":"litigation@menoramivt.co.il","accepts":["notice"],"internal_note":"Pension/gemel: trustees/lawyers re bankruptcy & garnishments.","source_url":"https://www.menoramivt.co.il/funds/pension-public-inquiries","verified_on":"2026-10-19"},{"type":"email","address":"ikulim@menora.co.il","accepts":["notice"],"internal_note":"Insurance co.: garnishments, insolvency, court orders, legal docs.","source_url":"https://www.menoramivt.co.il/funds/public-inquiries","verified_on":"2026-10-19"},{"type":"email","address":"moked-life@menora.co.il","accepts":["document_request"],"internal_note":"Info / estate-funds location requests - life (also moked-health@menora.co.il, moked-elementary@menora.co.il).","source_url":"https://www.menoramivt.co.il/funds/public-inquiries","verified_on":"2026-10-19"},{"type":"online_form","url":"https://meforms.menora.co.il/api/launch/templatelink/request-policy-changes","accepts":["address_change","notice"],"internal_note":"'request-policy-changes' form linked from site (exact label not verified).","source_url":"https://www.menoramivt.co.il/funds/public-inquiries","verified_on":"2026-10-19"}],"requires":{"login_only":false,"internal_note":"Pension page: ID number + phone + postal address mandatory; a non-member needs a power of attorney from the member or inheritance order/probate."},"notes":"Separate officers for insurance co. vs pension&gemel co. Pension page also offers a downloadable complaint form (טופס פנייה למחלקת פניות הציבור).","verified_on":"2026-10-19","group":"insurance-pension"},{"id":"meitav","name":"מיטב","kind":"pension","site":"https://www.meitav.co.il","products":["pension","gemel","hishtalmut"],"channels":[{"type":"email","address":"contact.contact@meitav.co.il","accepts":["complaint"],"note":"Public-inquiries officer (עו\"ד עומר זהבי), מיטב גמל ופנסיה - mailto on the page.","source_url":"https://www.meitav.co.il/provident_pension/charge_of_public_inquiries/charge_of_public_inquiries_contact/","verified_on":"2026-10-19"},{"type":"mail","address":"מיטב גמל ופנסיה בע\"מ, ת.ד 2442, בני ברק 5112302","accepts":["complaint"],"internal_note":"Public-inquiries officer postal address.","source_url":"https://www.meitav.co.il/provident_pension/charge_of_public_inquiries/charge_of_public_inquiries_contact/","verified_on":"2026-10-19"},{"type":"email","address":"m.service@meitav.co.il","accepts":["complaint","inquiry"],"internal_note":"Presented as the personal email of the service executive on the public-inquiries landing page.","source_url":"https://www.meitav.co.il/provident_pension/charge_of_public_inquiries/","verified_on":"2026-10-19","personal":true,"unverified":true},{"type":"email","address":"kerenservice@meitav.co.il","accepts":["inquiry"],"internal_note":"Meitav Trade inquiries (not pension).","source_url":"https://www.meitav.co.il/provident_pension/charge_of_public_inquiries/","verified_on":"2026-10-19"}],"requires":{"internal_note":"Personal data, certificates and actions are via the personal area (per page)."},"verified_on":"2026-10-19","group":"insurance-pension"},{"id":"altshuler","name":"אלטשולר שחם","kind":"pension","site":"https://www.as-invest.co.il","products":["pension","gemel","hishtalmut"],"channels":[{"type":"email","address":"pniyotHatzibur@altshul.co.il","accepts":["complaint"],"internal_note":"Public inquiries - gemel & pension.","source_url":"https://www.as-invest.co.il/interstedin/gemel/%D7%A4%D7%A0%D7%99%D7%95%D7%AA-%D7%94%D7%A6%D7%99%D7%91%D7%95%D7%A8/","verified_on":"2026-10-19"},{"type":"email","address":"sherut@altshul.co.il","accepts":["address_change","document_request","inquiry"],"internal_note":"Customer service; Sun-Thu 8:30-16:00.","source_url":"https://www.as-invest.co.il/interstedin/gemel/%D7%A4%D7%A0%D7%99%D7%95%D7%AA-%D7%94%D7%A6%D7%99%D7%91%D7%95%D7%A8/","verified_on":"2026-10-19"},{"type":"fax","address":"073-2462700","accepts":["inquiry"],"internal_note":"Customer-service fax.","source_url":"https://www.as-invest.co.il/interstedin/gemel/%D7%A4%D7%A0%D7%99%D7%95%D7%AA-%D7%94%D7%A6%D7%99%D7%91%D7%95%D7%A8/","verified_on":"2026-10-19"},{"type":"email","address":"Mishpati@altshul.co.il","accepts":["notice"],"internal_note":"Legal inquiries.","source_url":"https://www.as-invest.co.il/interstedin/gemel/%D7%A4%D7%A0%D7%99%D7%95%D7%AA-%D7%94%D7%A6%D7%99%D7%91%D7%95%D7%A8/","verified_on":"2026-10-19"},{"type":"email","address":"Taliram@altshul.co.il","accepts":["complaint"],"note":"Personal email of VP service & operations (טלי רם שפירא) as shown on the page.","source_url":"https://www.as-invest.co.il/interstedin/gemel/%D7%A4%D7%A0%D7%99%D7%95%D7%AA-%D7%94%D7%A6%D7%99%D7%91%D7%95%D7%A8/","verified_on":"2026-10-19","personal":true,"unverified":true},{"type":"mail","address":"אלטשולר שחם, הברזל 19 א' רמת החייל תל אביב 6971026","accepts":["complaint","inquiry"],"internal_note":"Company address from page.","source_url":"https://www.as-invest.co.il/interstedin/gemel/%D7%A4%D7%A0%D7%99%D7%95%D7%AA-%D7%94%D7%A6%D7%99%D7%91%D7%95%D7%A8/","verified_on":"2026-10-19"}],"requires":{},"verified_on":"2026-10-19","group":"insurance-pension"},{"id":"direct","name":"ביטוח ישיר","kind":"insurer","site":"https://www.555.co.il","products":["insurance"],"channels":[{"type":"email","address":"Customer.service@5555555.co.il","accepts":["inquiry"],"internal_note":"Customer service (car, home, travel, health); email replies within 3 days per page.","source_url":"https://www.555.co.il/clients/contact_us.html","verified_on":"2026-10-19"},{"type":"email","address":"pniot@yashir.co.il","accepts":["complaint"],"note":"Public-inquiries dept (head: קובי כשדאי); contact within one business day (Sun-Thu 8:30-16:30). Phone 03-5653620. With attachments: use the site contact page.","source_url":"https://www.555.co.il/clients/pniyot.html","verified_on":"2026-10-19"},{"type":"mail","address":"איי.די.איי חברה לביטוח בע\"מ, מחלקת פניות הציבור, רחוב אפעל 35 קריית אריה פתח תקווה 4951132","accepts":["complaint"],"internal_note":"Public-inquiries postal address.","source_url":"https://www.555.co.il/clients/pniyot.html","verified_on":"2026-10-19"},{"type":"email","address":"life@5555555.co.il","accepts":["inquiry"],"internal_note":"Life / personal accident service.","source_url":"https://www.555.co.il/clients/contact_us.html","verified_on":"2026-10-19","personal":true,"unverified":true},{"type":"email","address":"service@5555555.co.il","accepts":["inquiry"],"internal_note":"Mortgage-insurance service.","source_url":"https://www.555.co.il/clients/contact_us.html","verified_on":"2026-10-19"}],"requires":{},"notes":"Legal entity: איי.די.איי חברה לביטוח בע\"מ.","verified_on":"2026-10-19","group":"insurance-pension"},{"id":"aig","name":"AIG ישראל","kind":"insurer","site":"https://www.aig.co.il","products":["insurance"],"channels":[{"type":"email","address":"Public_Inquiries@aig.com","accepts":["complaint","inquiry"],"note":"Public-inquiries unit (officer: עו\"ד ענבר יוסף); reply up to 30 days. Include name, policy holder, policy no., ID, phone.","source_url":"https://www.aig.co.il/about/public-inquiries/","verified_on":"2026-10-19"},{"type":"mail","address":"רחוב הסיבים 25 פתח תקווה","accepts":["complaint"],"internal_note":"Public-inquiries postal address.","source_url":"https://www.aig.co.il/about/public-inquiries/","verified_on":"2026-10-19"},{"type":"email","address":"cancellation@aig.co.il","accepts":["cancellation"],"note":"Policy cancellation requests, with the cancellation form attached (טופס ביטול פוליסה).","source_url":"https://www.aig.co.il/about/public-inquiries/","verified_on":"2026-10-19"},{"type":"email","address":"AIGclaimspublic@aig.com","accepts":["complaint"],"internal_note":"Claims-related objections to claims department management.","source_url":"https://www.aig.co.il/about/public-inquiries/","verified_on":"2026-10-19"},{"type":"email","address":"claims@aig.co.il","accepts":["inquiry"],"internal_note":"General claims inquiries.","source_url":"https://www.aig.co.il/about/public-inquiries/","verified_on":"2026-10-19"},{"type":"email","address":"service@aig.co.il","accepts":["inquiry"],"note":"הר הביטוח interface inquiries.","source_url":"https://www.aig.co.il/about/public-inquiries/","verified_on":"2026-10-19"}],"requires":{"signed_form":true,"note":"Cancellation by email requires attaching the cancellation form (טופס ביטול פוליסה)."},"internal_notes":"Page also links an online complaint form (URL not extracted). Fetched with a cookie-enabled client (site loops redirects without cookies).","verified_on":"2026-10-19","group":"insurance-pension"},{"id":"hachshara","name":"הכשרה ביטוח","kind":"insurer","site":"https://www.hcsra.co.il","products":["insurance"],"channels":[{"type":"email","address":"memune@hcsra.co.il","accepts":["complaint"],"note":"Public-inquiries officer (עו\"ד רינת איינהורן פאר). Include full name, ID, policy or claim no., insurance type, reply address, phone, description; attach supporting docs.","source_url":"https://www.hcsra.co.il/services/public-inquiries/","verified_on":"2026-10-19"},{"type":"fax","address":"03-5167590","accepts":["complaint"],"internal_note":"Public-inquiries fax.","source_url":"https://www.hcsra.co.il/services/public-inquiries/","verified_on":"2026-10-19"},{"type":"email","address":"moked-clali@hcsra.co.il","accepts":["inquiry"],"internal_note":"General (elementary) insurance service center.","source_url":"https://www.hcsra.co.il/contact-us/","verified_on":"2026-10-19"},{"type":"email","address":"scan-life@hcsra-ins.co.il","accepts":["document_request","inquiry"],"internal_note":"Life, health & financial service center.","source_url":"https://www.hcsra.co.il/contact-us/","verified_on":"2026-10-19"},{"type":"email","address":"ikulim@hcsra.co.il","accepts":["notice"],"internal_note":"Garnishments - garnishers and trustees.","source_url":"https://www.hcsra.co.il/contact-us/","verified_on":"2026-10-19"},{"type":"mail","address":"הכשרה חברה לביטוח בע\"מ, המלאכה 6, חולון","accepts":["complaint","inquiry"],"internal_note":"Company address shown on page.","source_url":"https://www.hcsra.co.il/services/public-inquiries/","verified_on":"2026-10-19"}],"requires":{},"internal_notes":"Official domain is hcsra.co.il (hachshara.co.il does not resolve).","verified_on":"2026-10-19","group":"insurance-pension"},{"id":"libra","name":"ליברה ביטוח","kind":"insurer","site":"https://www.lbr.co.il","products":["insurance"],"channels":[{"type":"email","address":"share@lbr.co.il","accepts":["complaint","inquiry"],"note":"Public-inquiries officer (עו\"ד צחית אלישר); phone 073-3949262. Email was Cloudflare-obfuscated on page, decoded. Also handles הר הביטוח removal requests.","source_url":"https://www.lbr.co.il/%D7%A9%D7%99%D7%A8%D7%95%D7%AA-%D7%95%D7%AA%D7%91%D7%99%D7%A2%D7%95%D7%AA/%D7%A4%D7%A0%D7%99%D7%95%D7%AA-%D7%94%D7%A6%D7%99%D7%91%D7%95%D7%A8/","verified_on":"2026-10-19"},{"type":"fax","address":"073-3949229","accepts":["complaint"],"internal_note":"Public-inquiries fax.","source_url":"https://www.lbr.co.il/%D7%A9%D7%99%D7%A8%D7%95%D7%AA-%D7%95%D7%AA%D7%91%D7%99%D7%A2%D7%95%D7%AA/%D7%A4%D7%A0%D7%99%D7%95%D7%AA-%D7%94%D7%A6%D7%99%D7%91%D7%95%D7%A8/","verified_on":"2026-10-19"},{"type":"online_form","url":"https://www.lbr.co.il/","accepts":["complaint"],"note":"Site contact form, choosing reason 'פניה לממונה על פניות הציבור'; page also links a complaint + document upload form.","source_url":"https://www.lbr.co.il/%D7%A9%D7%99%D7%A8%D7%95%D7%AA-%D7%95%D7%AA%D7%91%D7%99%D7%A2%D7%95%D7%AA/%D7%A4%D7%A0%D7%99%D7%95%D7%AA-%D7%94%D7%A6%D7%99%D7%91%D7%95%D7%A8/","verified_on":"2026-10-19"}],"requires":{"internal_note":"Include policy number or ID number and contact details."},"internal_notes":"Official domain lbr.co.il (libra.co.il redirects elsewhere).","verified_on":"2026-10-19","group":"insurance-pension"},{"id":"ayalon","name":"איילון ביטוח","kind":"insurer","site":"https://www.ayalon-ins.co.il","products":["insurance","pension","gemel"],"channels":[{"type":"email","address":"tzibur@ayalon-ins.co.il","accepts":["complaint"],"internal_note":"Public-inquiries email per search snippet of the official page. Include full name, ID, insurance type, postal address, phone. search_snippet_only (official site blocks automated fetch) - confirm before use","source_url":"https://www.ayalon-ins.co.il/services/public-complaints/","unverified":true},{"type":"fax","address":"072-2469051","accepts":["complaint"],"internal_note":"Public-inquiries fax per snippet. search_snippet_only (official site blocks automated fetch) - confirm before use","source_url":"https://www.ayalon-ins.co.il/services/public-complaints/","unverified":true},{"type":"mail","address":"איילון חברה לביטוח בע\"מ, מחלקת פניות הציבור, בית איילון ביטוח, דרך אבא הלל סילבר 12 רמת גן, 52008","accepts":["complaint"],"internal_note":"Per snippet. search_snippet_only (official site blocks automated fetch) - confirm before use","source_url":"https://www.ayalon-ins.co.il/services/public-complaints/","unverified":true},{"type":"online_form","url":"https://www.ayalon-ins.co.il/services/public-complaints/tofes_claims/","accepts":["complaint"],"internal_note":"Online public-inquiries form (URL from search index). search_snippet_only (official site blocks automated fetch) - confirm before use","source_url":"https://www.ayalon-ins.co.il/services/public-complaints/tofes_claims/","unverified":true},{"type":"email","address":"mail@ayalon-ins.co.il","accepts":["inquiry"],"internal_note":"General service email per snippet. search_snippet_only (official site blocks automated fetch) - confirm before use","source_url":"https://www.ayalon-ins.co.il/services/contact-us/mail_contact_us/","unverified":true}],"requires":{},"internal_notes":"Site behind ShieldSquare/perfdrive bot wall - not fetched; built-in browser tab cap reached. Treat all channels as unverified.","unverified":true,"group":"insurance-pension"},{"id":"analyst","name":"אנליסט","kind":"pension","site":"https://www.analyst.co.il","products":["gemel","hishtalmut"],"channels":[{"type":"email","address":"pniyot.tzibur.gemel@analyst.co.il","accepts":["complaint"],"note":"Public-inquiries officer, אנליסט קופות גמל בע\"מ (עו\"ד מנחם בר-זאב). Describe in writing + attach documents.","source_url":"https://www.analyst.co.il/head-of-public-application/","verified_on":"2026-10-19"},{"type":"fax","address":"03-7147142","accepts":["complaint"],"note":"Mark 'עבור פניות הציבור גמל'.","source_url":"https://www.analyst.co.il/head-of-public-application/","verified_on":"2026-10-19"},{"type":"mail","address":"אנליסט קופות גמל בע\"מ, מגדל אלרוב, שדרות רוטשילד 46 תל אביב 6688312","accepts":["complaint"],"source_url":"https://www.analyst.co.il/head-of-public-application/","verified_on":"2026-10-19"},{"type":"email","address":"gemel@analyst.co.il","accepts":["address_change","document_request","inquiry"],"internal_note":"Gemel & hishtalmut customer service; phone 03-7147177 / *6646.","source_url":"https://www.analyst.co.il/customer-service/","verified_on":"2026-10-19"},{"type":"fax","address":"03-7147143","accepts":["inquiry"],"internal_note":"Gemel customer-service fax.","source_url":"https://www.analyst.co.il/customer-service/","verified_on":"2026-10-19"}],"requires":{},"internal_notes":"Mutual funds have a separate officer page: https://www.analyst.co.il/mutual-funds/public-inquiries/","verified_on":"2026-10-19","group":"insurance-pension"},{"id":"more","name":"מור גמל ופנסיה","kind":"pension","site":"https://www.moreinvest.co.il","products":["pension","gemel","hishtalmut"],"channels":[{"type":"email","address":"Pniot.MoreGemel@more.co.il","accepts":["complaint"],"note":"Public-inquiries officer (רוני ריבקינד). Include first+last name, ID, contact details, subject, docs. Reply within 30 days. Email Cloudflare-obfuscated on page, decoded.","source_url":"https://www.moreinvest.co.il/%D7%9E%D7%95%D7%A6%D7%A8%D7%99%D7%9D/%D7%92%D7%9E%D7%9C-%D7%95%D7%A4%D7%A0%D7%A1%D7%99%D7%94/%D7%9E%D7%99%D7%93%D7%A2-%D7%9B%D7%9C%D7%9C%D7%99-%D7%95%D7%A8%D7%92%D7%95%D7%9C%D7%A6%D7%99%D7%94/%D7%A4%D7%A0%D7%99%D7%95%D7%AA-%D7%94%D7%A6%D7%99%D7%91%D7%95%D7%A8/","verified_on":"2026-10-19"},{"type":"email","address":"sherut@more.co.il","accepts":["inquiry"],"internal_note":"Customer service email shown on the same page (decoded).","source_url":"https://www.moreinvest.co.il/%D7%9E%D7%95%D7%A6%D7%A8%D7%99%D7%9D/%D7%92%D7%9E%D7%9C-%D7%95%D7%A4%D7%A0%D7%A1%D7%99%D7%94/%D7%9E%D7%99%D7%93%D7%A2-%D7%9B%D7%9C%D7%9C%D7%99-%D7%95%D7%A8%D7%92%D7%95%D7%9C%D7%A6%D7%99%D7%94/%D7%A4%D7%A0%D7%99%D7%95%D7%AA-%D7%94%D7%A6%D7%99%D7%91%D7%95%D7%A8/","verified_on":"2026-10-19"},{"type":"fax","address":"074-7811920","accepts":["inquiry"],"internal_note":"Company fax (footer).","source_url":"https://www.moreinvest.co.il/%D7%9E%D7%95%D7%A6%D7%A8%D7%99%D7%9D/%D7%92%D7%9E%D7%9C-%D7%95%D7%A4%D7%A0%D7%A1%D7%99%D7%94/%D7%9E%D7%99%D7%93%D7%A2-%D7%9B%D7%9C%D7%9C%D7%99-%D7%95%D7%A8%D7%92%D7%95%D7%9C%D7%A6%D7%99%D7%94/%D7%A4%D7%A0%D7%99%D7%95%D7%AA-%D7%94%D7%A6%D7%99%D7%91%D7%95%D7%A8/","verified_on":"2026-10-19"},{"type":"mail","address":"מגדל ב.ס.ר. 1, דרך בן גוריון 2 רמת גן, מיקוד 5257334","accepts":["complaint","inquiry"],"internal_note":"Company address (footer).","source_url":"https://www.moreinvest.co.il/%D7%9E%D7%95%D7%A6%D7%A8%D7%99%D7%9D/%D7%92%D7%9E%D7%9C-%D7%95%D7%A4%D7%A0%D7%A1%D7%99%D7%94/%D7%9E%D7%99%D7%93%D7%A2-%D7%9B%D7%9C%D7%9C%D7%99-%D7%95%D7%A8%D7%92%D7%95%D7%9C%D7%A6%D7%99%D7%94/%D7%A4%D7%A0%D7%99%D7%95%D7%AA-%D7%94%D7%A6%D7%99%D7%91%D7%95%D7%A8/","verified_on":"2026-10-19"}],"requires":{},"internal_notes":"Site is moreinvest.co.il; emails use more.co.il domain.","verified_on":"2026-10-19","group":"insurance-pension"},{"id":"infinity","name":"אינפיניטי","kind":"pension","site":"https://infinity.co.il","products":["pension","gemel","hishtalmut"],"channels":[{"type":"email","address":"pniyotgemel@infinity.co.il","accepts":["complaint"],"note":"Public-inquiries officer (נמרוד ז'ק), אינפיניטי השתלמות, גמל ופנסיה. Phone 09-9579000. (https://infinity.co.il/public-inquiries/ redirects to this page.)","source_url":"https://infinity.co.il/%d7%a4%d7%a0%d7%99%d7%95%d7%aa-%d7%91%d7%a0%d7%95%d7%a9%d7%90-%d7%9e%d7%9e%d7%a9%d7%a7-%d7%90%d7%99%d7%a0%d7%98%d7%a8%d7%a0%d7%98%d7%99/","verified_on":"2026-10-19"},{"type":"fax","address":"09-9542020","accepts":["complaint"],"internal_note":"Public-inquiries fax.","source_url":"https://infinity.co.il/%d7%a4%d7%a0%d7%99%d7%95%d7%aa-%d7%91%d7%a0%d7%95%d7%a9%d7%90-%d7%9e%d7%9e%d7%a9%d7%a7-%d7%90%d7%99%d7%a0%d7%98%d7%a8%d7%a0%d7%98%d7%99/","verified_on":"2026-10-19"},{"type":"email","address":"infinity@infinity.co.il","accepts":["inquiry"],"note":"General email; HQ המנופים 8, הרצליה פיתוח.","source_url":"https://infinity.co.il/contact/","verified_on":"2026-10-19"}],"requires":{},"notes":"Infinity also operates ק.ה.ר (pharmacists' study fund) with its own officer.","verified_on":"2026-10-19","group":"insurance-pension"},{"id":"yelin","name":"ילין לפידות","kind":"pension","site":"https://www.yl-invest.co.il","products":["gemel","hishtalmut"],"channels":[{"type":"email","address":"dalia@yl-invest.co.il","accepts":["complaint"],"note":"Public-inquiries officer (גב' דליה שני), phone 03-7132323. Include name, ID, date, reply address/email, phone, description.","internal_note":"Read on the official page in the browser 2026-10-20. Named staff mailbox -> personal, stays unverified (directory policy).","source_url":"https://www.yl-invest.co.il/%D7%90%D7%95%D7%A4%D7%9F-%D7%94%D7%A4%D7%A0%D7%99%D7%94-%D7%9C%D7%9E%D7%9E%D7%95%D7%A0%D7%94-%D7%A2%D7%9C-%D7%A4%D7%A0%D7%99%D7%95%D7%AA-%D7%94%D7%A6%D7%99%D7%91%D7%95%D7%A8-%D7%92%D7%9E%D7%9C/","unverified":true,"verified_on":"2026-10-20","personal":true},{"type":"fax","address":"03-7132324","accepts":["complaint"],"internal_note":"Read on the official page in the browser 2026-10-20.","source_url":"https://www.yl-invest.co.il/%D7%90%D7%95%D7%A4%D7%9F-%D7%94%D7%A4%D7%A0%D7%99%D7%94-%D7%9C%D7%9E%D7%9E%D7%95%D7%A0%D7%94-%D7%A2%D7%9C-%D7%A4%D7%A0%D7%99%D7%95%D7%AA-%D7%94%D7%A6%D7%99%D7%91%D7%95%D7%A8-%D7%92%D7%9E%D7%9C/","verified_on":"2026-10-20"},{"type":"mail","address":"מגדל-על, קומה 13, רחוב דיזנגוף 50, תל אביב 6433222","accepts":["complaint"],"internal_note":"Read on the official page in the browser 2026-10-20.","source_url":"https://www.yl-invest.co.il/%D7%90%D7%95%D7%A4%D7%9F-%D7%94%D7%A4%D7%A0%D7%99%D7%94-%D7%9C%D7%9E%D7%9E%D7%95%D7%A0%D7%94-%D7%A2%D7%9C-%D7%A4%D7%A0%D7%99%D7%95%D7%AA-%D7%94%D7%A6%D7%99%D7%91%D7%95%D7%A8-%D7%92%D7%9E%D7%9C/","verified_on":"2026-10-20"}],"requires":{},"internal_notes":"Site behind Incapsula for fetchers; public-inquiries page read in the built-in browser 2026-10-20. The page also has a digital complaint form (not used by the relay).","verified_on":"2026-10-20","group":"insurance-pension"},{"id":"amitim","name":"עמיתים (קרנות הפנסיה הוותיקות, כולל מבטחים הוותיקה)","kind":"pension","site":"https://amitim.com","products":["pension"],"channels":[{"type":"email","address":"pniot@amitim.com","accepts":["complaint"],"note":"Public-inquiries unit, written only. Officer: ליאת ירקוני. Include full name, ID, full address incl. zip, phone. Reply within 30 days; disabilities 14; seniors 21.","source_url":"https://amitim.com/customer-service/public_inquiries/","verified_on":"2026-10-19"},{"type":"mail","address":"ליאת ירקוני, הממונה על פניות הציבור, ת.ד 7280, תל אביב 6107201","accepts":["complaint"],"source_url":"https://amitim.com/customer-service/public_inquiries/","verified_on":"2026-10-19"},{"type":"fax","address":"03-5480270","accepts":["complaint"],"source_url":"https://amitim.com/customer-service/public_inquiries/","verified_on":"2026-10-19"},{"type":"online_form","url":"https://amitim.com/customer-service/public_inquiries/","accepts":["complaint","document_request","inquiry"],"note":"Form on the page; topics include בקשה לאישורים וטפסים, בירור זכויות, קצבאות, משיכת כספים.","source_url":"https://amitim.com/customer-service/public_inquiries/","verified_on":"2026-10-19"}],"requires":{"login_only":false,"internal_note":"Reply is sent to the address as recorded in the fund's systems."},"notes":"Manages the 8 veteran funds in arrangement (מבטחים, מקפת, קג\"מ, נתיב, בניין, חקלאות, הדסה, אגד). The new Mivtachim pension fund is Menora Mivtachim - see 'menora'.","verified_on":"2026-10-19","group":"insurance-pension"},{"id":"jerusalem","name":"ירושלים","kind":"municipality","site":"https://www.jerusalem.muni.il/","arnona_discount":{"form_url":"https://jeronlineforms.jerusalem.muni.il/Discount","source_url":"https://www.jerusalem.muni.il/he/residents/arnona/arnonadiscounts/income/","channels":[{"type":"online_form","url":"https://jeronlineforms.jerusalem.muni.il/Discount","accepts":["arnona_discount"],"internal_note":"Income-based discount online form (link \"הגישו בקשת הנחה בארנונה מטעמי הכנסה\" on the official page, read in the browser 2026-10-20). Requests until 31.10 each year (new holders from 1.10: until 31.12).","source_url":"https://www.jerusalem.muni.il/he/residents/arnona/arnonadiscounts/income/","verified_on":"2026-10-20"},{"type":"email","address":"Discounts@Jerusalem.muni.il","accepts":["arnona_discount"],"internal_note":"Seen via search-engine extract of the municipality's arnona discount pages (site returns 403 to direct fetch); for sending documents. 2026-10-20 browser check: the address is NOT shown on the official arnona, discounts or income-discount pages (phone 02-6296333 is) - keep unverified, never relay.","source_url":"https://www.jerusalem.muni.il/he/residents/arnona/","verified_on":"2026-10-19","unverified":true}]},"channels":[{"type":"online_form","url":"https://jeronlineforms.jerusalem.muni.il/106","accepts":["complaint","inquiry"],"note":"פניה מקוונת למוקד 106 (link on the official arnona page, read in the browser 2026-10-20). Status tracking: https://www.jerusalem.muni.il/he/contactus/status/","source_url":"https://www.jerusalem.muni.il/he/residents/arnona/","verified_on":"2026-10-20"}],"internal_notes":"jerusalem.muni.il returns 403 to WebFetch/curl; forms and links re-read in the built-in browser 2026-10-20 (the old jeronlineformsgen discount URL and the apartmentsdiscounts/income path were gone). Discounts@ email still unverified. Ombudsman page not found.","verified_on":"2026-10-20","group":"municipalities"},{"id":"tel-aviv","name":"תל אביב-יפו","kind":"municipality","site":"https://www.tel-aviv.gov.il/","arnona_discount":{"form_url":"https://www.tel-aviv.gov.il/Forms/%D7%91%D7%A7%D7%A9%D7%94%20%D7%9C%D7%A7%D7%91%D7%9C%D7%AA%20%D7%94%D7%A0%D7%97%D7%94%20%D7%91%D7%90%D7%A8%D7%A0%D7%95%D7%A0%D7%94%20%D7%9B%D7%9C%D7%9C%D7%99%D7%AA.pdf","source_url":"https://www.tel-aviv.gov.il/Residents/Arnona/Pages/PrivateDiscounts.aspx","channels":[{"type":"online_form","url":"https://www5.tel-aviv.gov.il/TlvFormCollection/TlvArnona/TlvDiscountRequest/Default.aspx","accepts":["arnona_discount"],"internal_note":"Online residential discount request","source_url":"https://www.tel-aviv.gov.il/Residents/Arnona/Pages/PrivateDiscounts.aspx","verified_on":"2026-10-19"},{"type":"mail","url":"https://www.tel-aviv.gov.il/Forms/%D7%91%D7%A7%D7%A9%D7%94%20%D7%9C%D7%A7%D7%91%D7%9C%D7%AA%20%D7%94%D7%A0%D7%97%D7%94%20%D7%91%D7%90%D7%A8%D7%A0%D7%95%D7%A0%D7%94%20%D7%9B%D7%9C%D7%9C%D7%99%D7%AA.pdf","accepts":["arnona_discount"],"internal_note":"Print signed PDF form + documents, send by fax or mail; postal address/fax not in extracted text","source_url":"https://www.tel-aviv.gov.il/Residents/Arnona/Pages/PrivateDiscounts.aspx","verified_on":"2026-10-19"}]},"channels":[{"type":"online_form","url":"https://www5.tel-aviv.gov.il/TlvForms/106plus/default.aspx","accepts":["complaint","inquiry"],"internal_note":"106 Plus online form; phone *9106; WhatsApp 052-1208239","source_url":"https://www.tel-aviv.gov.il/Contact/Pages/Inquiries.aspx","verified_on":"2026-10-19"},{"type":"online_form","url":"https://bit.ly/3BokICP","accepts":["complaint"],"note":"Complaints ('תלונות') link on the public inquiries page; shortened URL, destination not resolved","source_url":"https://www.tel-aviv.gov.il/Contact/Pages/Inquiries.aspx","verified_on":"2026-10-19"},{"type":"online_form","url":"https://www.tel-aviv.gov.il/Contact/Pages/Departments.aspx","accepts":["document_request","inquiry"],"internal_note":"Online inquiry to municipal units","source_url":"https://www.tel-aviv.gov.il/Contact/Pages/Contact.aspx","verified_on":"2026-10-19"},{"type":"counter","address":"אבן גבירול 69, תל אביב","accepts":["arnona_discount","inquiry"],"internal_note":"Service centers; general phone *3013","source_url":"https://www.tel-aviv.gov.il/Contact/Pages/Contact.aspx","verified_on":"2026-10-19"}],"internal_notes":"No public-inquiry or discount email published; online forms only. gva@tel-aviv.gov.il exists only for discount-cancellation certificate. Ombudsman page not found on site.","verified_on":"2026-10-19","group":"municipalities"},{"id":"haifa","name":"חיפה","kind":"municipality","site":"https://www.haifa.muni.il/","arnona_discount":{"form_url":"https://www.haifa.muni.il/wp-content/uploads/2026/04/טופס-10.pdf","source_url":"https://www.haifa.muni.il/resident-service/arnona/tax-rebates/","channels":[{"type":"online_form","url":"https://haifaforms.haifa.muni.il/?page_id=1955","accepts":["arnona_discount"],"internal_note":"Online form linked for every discount type","source_url":"https://www.haifa.muni.il/resident-service/arnona/tax-rebates/","verified_on":"2026-10-19"},{"type":"email","address":"gvia@haifa.muni.il","accepts":["arnona_discount"],"internal_note":"Arnona billing unit email printed on the 2022 needy-discount form (for questions); seen via search extract; not stated as a submission channel on the current page","source_url":"https://www.haifa.muni.il/wp-content/uploads/2022/01/20.pdf","verified_on":"2026-10-19"}]},"channels":[{"type":"email","address":"pniotz@haifa.muni.il","accepts":["complaint","inquiry"],"note":"Public inquiries division (פניות הציבור); also shown on homepage","source_url":"https://www.haifa.muni.il/resident-service/service-center/","verified_on":"2026-10-19"},{"type":"online_form","url":"https://haifaforms.haifa.muni.il/?page_id=10712","accepts":["complaint","inquiry"],"internal_note":"Public inquiries online form","source_url":"https://www.haifa.muni.il/resident-service/service-center/","verified_on":"2026-10-19"},{"type":"online_form","url":"https://www4.haifa.muni.il/106/","accepts":["inquiry"],"internal_note":"106 hotline online form; phone 04-8356356 on homepage","source_url":"https://www.haifa.muni.il/resident-service/service-center/","verified_on":"2026-10-19"},{"type":"email","address":"pniotz@haifa.muni.il","accepts":["complaint"],"note":"The public inquiries division manager is also the ombudsman (ממונה תלונות הציבור); no separate ombudsman email published - division email is the listed contact. URL is the ombudsman reports page.","source_url":"https://www.haifa.muni.il/resident-service/service-center/","verified_on":"2026-10-19"}],"verified_on":"2026-10-19","group":"municipalities"},{"id":"rishon-lezion","name":"ראשון לציון","kind":"municipality","site":"https://www.rishonlezion.muni.il/","arnona_discount":{"form_url":"https://www.rishonlezion.muni.il/Residents/arnona/Documents/%d7%98%d7%95%d7%a4%d7%a1%201-PDFUA.pdf","source_url":"https://www.rishonlezion.muni.il/Residents/arnona/Pages/PropertyTaxDiscounts.aspx","channels":[{"type":"email","address":"gviyauser@rishonlezion.muni.il","accepts":["arnona_discount"],"internal_note":"Most benefits (disability, elderly, some service categories)","source_url":"https://www.rishonlezion.muni.il/Residents/arnona/Pages/PropertyTaxDiscounts.aspx","verified_on":"2026-10-19"},{"type":"email","address":"hanahot-arnona@rishonlezion.muni.il","accepts":["arnona_discount"],"internal_note":"Income-based and some disability/service benefits","source_url":"https://www.rishonlezion.muni.il/Residents/arnona/Pages/PropertyTaxDiscounts.aspx","verified_on":"2026-10-19"},{"type":"email","address":"shuma-megurim@rishonlezion.muni.il","accepts":["arnona_discount"],"internal_note":"Vacant/renovated property exemptions","source_url":"https://www.rishonlezion.muni.il/Residents/arnona/Pages/PropertyTaxDiscounts.aspx","verified_on":"2026-10-19"},{"type":"online_form","url":"https://por141.cityforms.co.il/ApplicationBuilder/eFormRender.html?code=81030050568A4D0111BB33BA9A6234DE&Process=ProcessOneClick&NOSE=9&TAT=9002&SUG=60","accepts":["arnona_discount"],"internal_note":"Income-based discount (deadline 31.12). Needy committee: same URL with SUG=81 (deadline 30.11). Each benefit has its own SUG value on cityforms.","source_url":"https://www.rishonlezion.muni.il/Residents/arnona/Pages/PropertyTaxDiscounts.aspx","verified_on":"2026-10-19"}]},"channels":[{"type":"online_form","url":"https://my.rishonlezion.muni.il/external-new-call?formType=2","accepts":["complaint","inquiry"],"note":"Public inquiries (פניות הציבור) online form; WhatsApp 03-9542799","source_url":"https://www.rishonlezion.muni.il/Activities/Pages/PublicInquiries.aspx","verified_on":"2026-10-19"},{"type":"online_form","url":"https://my.rishonlezion.muni.il/external-new-call?formType=1","accepts":["inquiry"],"internal_note":"Moked 106 report form","source_url":"https://www.rishonlezion.muni.il/Activities/Pages/PublicInquiries.aspx","verified_on":"2026-10-19"},{"type":"online_form","url":"https://my.rishonlezion.muni.il/external-new-call","accepts":["document_request","inquiry"],"internal_note":"Inquiry to municipal units","source_url":"https://www.rishonlezion.muni.il/Activities/Pages/PublicInquiries.aspx","verified_on":"2026-10-19"}],"internal_notes":"No public-inquiries email published (online forms only); discount emails exist. Ombudsman page not found (city comptroller page: https://www.rishonlezion.muni.il/Activities/Pages/CityComptroller.aspx).","verified_on":"2026-10-19","group":"municipalities"},{"id":"petah-tikva","name":"פתח תקווה","kind":"municipality","site":"https://www.petah-tikva.muni.il/","arnona_discount":{"form_url":"https://www.petah-tikva.muni.il/arnona/tax-forms","source_url":"https://www.petah-tikva.muni.il/arnona/arnona-discounts","note":"Form T1 (ט1) signed + ID with appendix; send by email, fax or mail. Exact PDF URL not captured; forms index page given. Emails and faxes read on the official discounts page in the browser 2026-10-20.","channels":[{"type":"email","address":"megurim@ptikva.org.il","accepts":["arnona_discount"],"internal_note":"Residential discounts; fax 03-9052540. Also mail accepted.","source_url":"https://www.petah-tikva.muni.il/arnona/arnona-discounts","verified_on":"2026-10-20"},{"type":"email","address":"Asakim@ptikva.org.il","accepts":["arnona_discount"],"internal_note":"Business discounts; fax 03-9112115","source_url":"https://www.petah-tikva.muni.il/arnona/arnona-discounts","verified_on":"2026-10-20"}]},"channels":[{"type":"email","address":"sherut@ptikva.org.il","accepts":["complaint","inquiry"],"note":"Resident service dept (פניות הציבור); phone 03-9052450 ext 1. Hazards go to the city moked; arnona/education to their own desks. Address shown under the head of פניות הציבור on the official departments page (browser, 2026-10-20).","source_url":"https://www.petah-tikva.muni.il/city-and-municipality/departments?ID=290","verified_on":"2026-10-20"},{"type":"online_form","url":"https://www.petah-tikva.muni.il/service/Pages/PublicInquiries.aspx","accepts":["complaint","inquiry"],"internal_note":"2026-10-20 browser check: this URL now returns the site's 404 page; no replacement online form found on the departments page. Not usable until a live form URL is found.","source_url":"https://www.petah-tikva.muni.il/service/Pages/PublicInquiries.aspx","verified_on":"2026-10-19","unverified":true},{"type":"mail","address":"העליה השנייה 1, פתח תקווה","accepts":["complaint","inquiry"],"source_url":"https://www.petah-tikva.muni.il/city-and-municipality/departments?ID=290","verified_on":"2026-10-20"},{"type":"email","address":"mevaker@ptikva.org.il","accepts":["complaint"],"note":"City comptroller = ממונה על תלונות הציבור; phone 03-9113733, fax 03-9310480, העליה השנייה 1. Address shown under מבקרת העירייה וממונה על תלונות הציבור on the official departments page (browser, 2026-10-20).","source_url":"https://www.petah-tikva.muni.il/city-and-municipality/departments?ID=290","verified_on":"2026-10-20"}],"internal_notes":"petah-tikva.muni.il blocks WebFetch (WAF 'Request Rejected'); emails re-read on the official pages in the built-in browser 2026-10-20. The old PublicInquiries.aspx page is 404. Emails use the ptikva.org.il domain.","verified_on":"2026-10-20","group":"municipalities"},{"id":"ashdod","name":"אשדוד","kind":"municipality","site":"https://www.ashdod.muni.il/","arnona_discount":{"form_url":"https://www.ashdod.muni.il/media/6918963/%D7%98%D7%95%D7%A4%D7%A1-%D7%91%D7%A7%D7%A9%D7%94-%D7%9C%D7%94%D7%A0%D7%97%D7%94-%D7%91%D7%90%D7%A8%D7%A0%D7%95%D7%A0%D7%94.pdf","source_url":"https://digital.ashdod.muni.il/page/city-hall-units/gvia-main","channels":[{"type":"online_form","url":"https://digital.ashdod.muni.il/page/arnona-income","accepts":["arnona_discount"],"internal_note":"Income-test discount; embedded form https://crm-gviya.ashdod.muni.il/smartforms/30/?embed=1 (seen via search)","source_url":"https://digital.ashdod.muni.il/page/arnona-income","verified_on":"2026-10-19"},{"type":"counter","url":"https://www.ashdod.muni.il/media/6918963/%D7%98%D7%95%D7%A4%D7%A1-%D7%91%D7%A7%D7%A9%D7%94-%D7%9C%D7%94%D7%A0%D7%97%D7%94-%D7%91%D7%90%D7%A8%D7%A0%D7%95%D7%A0%D7%94.pdf","accepts":["arnona_discount"],"internal_note":"Printable general discount PDF; return channel not confirmed","source_url":"https://www.ashdod.muni.il/he-il/אתר-העיר/מינהל-הכספים/אגף-הגבייה/","verified_on":"2026-10-19"}]},"channels":[{"type":"email","address":"pniot@ashdod.muni.il","accepts":["complaint","inquiry"],"internal_note":"Public inquiries unit; phone 08-8545498","source_url":"https://www.ashdod.muni.il/he-il/אתר-העיר/דף-הבית/פניות-הציבור/","verified_on":"2026-10-19"},{"type":"online_form","url":"https://digital.ashdod.muni.il/page/PniotGeneral","accepts":["complaint","inquiry"],"internal_note":"General public inquiry online form","source_url":"https://www.ashdod.muni.il/he-il/אתר-העיר/דף-הבית/פניות-הציבור/","verified_on":"2026-10-19"},{"type":"mail","address":"עיריית אשדוד, קריית צבי צילכר, רח' הגדוד העברי 10, ת.ד. 28, אשדוד 7710001","accepts":["complaint","inquiry"],"internal_note":"General municipal address","source_url":"https://www.ashdod.muni.il/he-il/אתר-העיר/דף-הבית/פניות-הציבור/","verified_on":"2026-10-19"},{"type":"online_form","url":"https://digital.ashdod.muni.il/page/Gvia-GeneralContact-form","accepts":["inquiry","occupancy_change"],"internal_note":"General inquiry to the collection (arnona) division; seen via search result","source_url":"https://digital.ashdod.muni.il/page/Gvia-GeneralContact-form","verified_on":"2026-10-19"},{"type":"email","address":"pniot@ashdod.muni.il","accepts":["complaint"],"note":"נציב קבילות הציבור; same pniot@ email listed; phone 08-8545499; no separate form","source_url":"https://www.ashdod.muni.il/he-il/אתר-העיר/דף-הבית/פניות-הציבור/","verified_on":"2026-10-19"}],"internal_notes":"Discount data partly from search extracts of official pages.","verified_on":"2026-10-19","group":"municipalities"},{"id":"netanya","name":"נתניה","kind":"municipality","site":"https://www.netanya.muni.il/","arnona_discount":{"form_url":"https://por138.cityforms.co.il/ApplicationBuilder/eFormRender.html?code=81030050568A4D0111BB33BA9A6234DE&Process=ProcessOneClick&NOSE=1&TAT=101&SUG=52","source_url":"https://www.netanya.muni.il/Residents/Arnona/CSRC/RPTD/Pages/default.aspx","channels":[{"type":"online_form","url":"https://por138.cityforms.co.il/ApplicationBuilder/eFormRender.html?code=81030050568A4D0111BB33BA9A6234DE&Process=ProcessOneClick&NOSE=1&TAT=101&SUG=52","accepts":["arnona_discount"],"internal_note":"Senior citizen example; each discount has its own SUG on por138.cityforms.co.il (SUG 53 senior income test, 55 nursing, 56/57 disability, 58 disabled child, 59 blind, 60 single parent, 61 soldier/national service, 62 reservist, 63 new immigrant, 65 reserve commander)","source_url":"https://www.netanya.muni.il/Residents/Arnona/CSRC/RPTD/Pages/default.aspx","verified_on":"2026-10-19"}]},"channels":[{"type":"online_form","url":"https://www.netanya.muni.il/Pages/pniyotz.html","accepts":["complaint","inquiry"],"internal_note":"New public inquiry/complaint form; tracking: https://www.netanya.muni.il/CityHall/ServicesInnovation/Pages/iturpniya.aspx","source_url":"https://www.netanya.muni.il/CityHall/ServicesInnovation/Pages/PublicComplaints.aspx","verified_on":"2026-10-19"},{"type":"online_form","url":"https://www.netanya.muni.il/CityHall/ServicesInnovation/Pages/CallCenter.aspx","accepts":["inquiry"],"internal_note":"106 report form; phone 106 / 09-8604400; WhatsApp 052-6333106","source_url":"https://www.netanya.muni.il/CityHall/ServicesInnovation/Pages/PublicComplaints.aspx","verified_on":"2026-10-19"}],"internal_notes":"No email published for inquiries or discounts; online forms only. No dedicated ombudsman page found (city comptroller: https://www.netanya.muni.il/CityHall/transparency/Pages/CityComptroller.aspx).","verified_on":"2026-10-19","group":"municipalities"},{"id":"beer-sheva","name":"באר שבע","kind":"municipality","site":"https://www.beer-sheva.muni.il/","arnona_discount":{"form_url":"https://por162.cityforms.co.il/ApplicationBuilder/eFormRender.html?code=8152005056A14F7F11FF7A7DB4CAE8A2&Process=Mivchan%20HACHNASA","source_url":"https://www.beer-sheva.muni.il/Residents/Arnona/Pages/discount.aspx","note":"PDF info docs under https://www.beer-sheva.muni.il/Residents/Arnona/Documents/ (e.g. הנחה-לאזרח-ותיק.pdf). Business discounts: /Business/ArnonaShilut/Pages/DiscountArnonaBusiness.aspx","channels":[{"type":"email","address":"mokedg@br7.org.il","accepts":["arnona_discount"],"internal_note":"Collection dept email on residential discounts page","source_url":"https://www.beer-sheva.muni.il/Residents/Arnona/Pages/discount.aspx","verified_on":"2026-10-19"},{"type":"online_form","url":"https://por162.cityforms.co.il/ApplicationBuilder/eFormRender.html?code=8152005056A14F7F11FF7A7DB4CAE8A2&Process=Mivchan%20HACHNASA","accepts":["arnona_discount"],"internal_note":"Income-test form; other categories on por162.cityforms.co.il with SUG values (3 elderly NII, 4 elderly income, 5 single parent, 7 soldiers, 8 immigrants, 9 nursing, 11 reservists, 111 disabled child); general disability/Holocaust form Process=NEHE","source_url":"https://www.beer-sheva.muni.il/Residents/Arnona/Pages/discount.aspx","verified_on":"2026-10-19"},{"type":"counter","address":"הדסה 78, בית גוזלן, מחלקת מגורים, באר שבע","accepts":["arnona_discount","occupancy_change"],"internal_note":"By appointment (08-6206511 / 08-6206491 or MY VISIT); 08-6206491 possibly fax","source_url":"https://www.beer-sheva.muni.il/Residents/Arnona/Pages/discount.aspx","verified_on":"2026-10-19"}]},"channels":[{"type":"online_form","url":"https://www.beer-sheva.muni.il/Residents/ServiceCenters/Pages/PniotTziburContact.aspx","accepts":["complaint","inquiry"],"note":"Public inquiries (פניות ציבור) contact form; status: https://www.beer-sheva.muni.il/Residents/ServiceCenters/Pages/StatusPniotTzibur.aspx","source_url":"https://www.beer-sheva.muni.il/","verified_on":"2026-10-19"},{"type":"online_form","url":"https://www.beer-sheva.muni.il/Residents/ServiceCenters/Pages/MokedContact.aspx","accepts":["inquiry"],"internal_note":"Moked 106","source_url":"https://www.beer-sheva.muni.il/","verified_on":"2026-10-19"},{"type":"mail","address":"ככר מנחם בגין 1, באר שבע 8410001","accepts":["complaint","inquiry"],"internal_note":"General municipal address","source_url":"https://www.beer-sheva.muni.il/City/Units/Office/Pages/PublicComplaints.aspx","verified_on":"2026-10-19"},{"type":"email","address":"mevaker@br7.org.il","accepts":["complaint"],"note":"ממונה על תלונות הציבור; office הנרייטה סולד 1, באר שבע; phone 08-6463738; written complaint after first approaching the relevant unit","source_url":"https://www.beer-sheva.muni.il/City/Units/Office/Pages/PublicComplaints.aspx","verified_on":"2026-10-19"}],"internal_notes":"Emails use br7.org.il domain. No general public-inquiries email published; form only.","verified_on":"2026-10-19","group":"municipalities"},{"id":"bnei-brak","name":"בני ברק","kind":"municipality","site":"https://www.bnei-brak.muni.il/","arnona_discount":{"form_url":"https://por129.cityforms.co.il/ApplicationBuilder/eFormRender.html?code=8157005056A14F7F1100D40C57164F55&Process=MainProcAssum2026","source_url":"https://www.bnei-brak.muni.il/%d7%94%d7%a0%d7%97%d7%99%d7%95%d7%aa-%d7%9c%d7%94%d7%92%d7%a9%d7%aa-%d7%91%d7%a7%d7%a9%d7%aa-%d7%94%d7%a0%d7%97%d7%94-%d7%91%d7%90%d7%a8%d7%a0%d7%95%d7%a0%d7%94-%d7%9c%d7%a9%d7%a0%d7%aa-2026/","note":"Online only for 2026; previous-years PDF: https://www.bnei-brak.muni.il/wp-content/uploads/2025/12/הנחות-שנים-קודמות.pdf. Discount types: https://www.bnei-brak.muni.il/arnonadiscounts/. No discount email.","channels":[{"type":"online_form","url":"https://por129.cityforms.co.il/ApplicationBuilder/eFormRender.html?code=8157005056A14F7F1100D40C57164F55&Process=MainProcAssum2026","accepts":["arnona_discount"],"internal_note":"2026 online application (income-based / exceptions committee); page links short URL https://did.li/hanachot26 which 301-redirects here","source_url":"https://www.bnei-brak.muni.il/%d7%94%d7%a0%d7%97%d7%99%d7%95%d7%aa-%d7%9c%d7%94%d7%92%d7%a9%d7%aa-%d7%91%d7%a7%d7%a9%d7%aa-%d7%94%d7%a0%d7%97%d7%94-%d7%91%d7%90%d7%a8%d7%a0%d7%95%d7%a0%d7%94-%d7%9c%d7%a9%d7%a0%d7%aa-2026/","verified_on":"2026-10-19"}]},"channels":[{"type":"email","address":"hager_a@bbm.org.il","accepts":["complaint","inquiry"],"internal_note":"Email of the ombudsman/public inquiries unit manager (Cloudflare-obfuscated on page, decoded). Personal-name address.","source_url":"https://www.bnei-brak.muni.il/gd_units/%d7%a0%d7%a6%d7%99%d7%91-%d7%aa%d7%9c%d7%95%d7%a0%d7%95%d7%aa-%d7%94%d7%a6%d7%99%d7%91%d7%95%d7%a8/","verified_on":"2026-10-19","personal":true,"unverified":true},{"type":"online_form","url":"https://www.bnei-brak.muni.il/service/moked/","accepts":["inquiry"],"internal_note":"Moked 106 page; specific form URL not captured","source_url":"https://www.bnei-brak.muni.il/","verified_on":"2026-10-19"},{"type":"mail","address":"בניין העירייה, רח' ירושלים 58, קומה א', בני ברק 5144503","accepts":["complaint","inquiry"],"internal_note":"Fax 03-5776103; phone 03-5776547","source_url":"https://www.bnei-brak.muni.il/gd_units/%d7%a0%d7%a6%d7%99%d7%91-%d7%aa%d7%9c%d7%95%d7%a0%d7%95%d7%aa-%d7%94%d7%a6%d7%99%d7%91%d7%95%d7%a8/","verified_on":"2026-10-19"},{"type":"email","address":"hager_a@bbm.org.il","accepts":["complaint"],"note":"נציב תלונות הציבור unit doubles as public inquiries; no separate form","source_url":"https://www.bnei-brak.muni.il/gd_units/%d7%a0%d7%a6%d7%99%d7%91-%d7%aa%d7%9c%d7%95%d7%a0%d7%95%d7%aa-%d7%94%d7%a6%d7%99%d7%91%d7%95%d7%a8/","verified_on":"2026-10-19","personal":true,"unverified":true}],"internal_notes":"Only email found is the ombudsman unit manager's personal address (bbm.org.il).","verified_on":"2026-10-19","group":"municipalities"},{"id":"holon","name":"חולון","kind":"municipality","site":"https://www.holon.muni.il/","arnona_discount":{"form_url":"https://por134.cityforms.co.il/ApplicationBuilder/eFormRender.html?code=8145005056A14F7F11CCD5B6BC7D267C&Process=ProcessOneClick&NOSE=1&TAT=103","source_url":"https://www.holon.muni.il/Residents/TaxesWater/Pages/PropertyTaxDiscounts.aspx","channels":[{"type":"online_form","url":"https://por134.cityforms.co.il/ApplicationBuilder/eFormRender.html?code=8145005056A14F7F11CCD5B6BC7D267C&Process=ProcessOneClick&NOSE=1&TAT=103","accepts":["arnona_discount"],"internal_note":"Residential discount online form (income test). Other eForms with TAT=109 SUG 58/56/53.","source_url":"https://www.holon.muni.il/Residents/TaxesWater/Pages/PropertyTaxDiscounts.aspx","verified_on":"2026-10-19"},{"type":"counter","address":"בניין העירייה, ויצמן 58, קומה 1, מחלקת הנחות","accepts":["arnona_discount"],"internal_note":"Sun/Mon/Thu 08:30-13:30, Tue also evening, no reception Wed; phone 073-2088800. Needy committee deadline 31/8/2026.","source_url":"https://www.holon.muni.il/Residents/TaxesWater/Pages/PropertyTaxDiscounts.aspx","verified_on":"2026-10-19"}]},"channels":[{"type":"email","address":"pzibur@holon.muni.il","accepts":["complaint","inquiry"],"internal_note":"Public inquiries dept; phone 03-5027444","source_url":"https://www.holon.muni.il/CityHall/ContactUs/Pages/default.aspx","verified_on":"2026-10-19"},{"type":"online_form","url":"https://www.holon.muni.il/CityHall/ContactUs/Pages/NewPniyatTzibur-Bina.aspx","accepts":["complaint","inquiry"],"internal_note":"New public inquiry form; status: https://forms.holon.muni.il/moked-profile/?full=1; 106 (24h); WhatsApp 03-5011111","source_url":"https://www.holon.muni.il/CityHall/ContactUs/Pages/default.aspx","verified_on":"2026-10-19"},{"type":"mail","address":"עיריית חולון, ויצמן 58, חולון 5837309 (פניות הציבור: קומה 2, חדר 348)","accepts":["complaint","inquiry"],"source_url":"https://www.holon.muni.il/CityHall/ContactUs/Pages/default.aspx","verified_on":"2026-10-19"}],"internal_notes":"No ombudsman page found (city comptroller: https://www.holon.muni.il/CityHall/Pages/DochMevakerIrya.aspx).","verified_on":"2026-10-19","group":"municipalities"},{"id":"ramat-gan","name":"רמת גן","kind":"municipality","site":"https://www.ramat-gan.muni.il","arnona_discount":{"form_url":"https://por759.cityforms.co.il/ApplicationBuilder/eFormRender.html?code=81030050568A4D0111BB33BA9A6234DE&Process=ProcessOneClick&NOSE=1&TAT=1002&SUG=105","source_url":"https://www.ramat-gan.muni.il/department-money/content-pages/lobby-arnona/","note":"עמוד מרכזי 'הנחות בארנונה לתושבים' מפנה לעמודי משנה לכל סוג הנחה. טבלת חישוב הכנסה: https://city4u.co.il/WebApiRequestsManagement/Files/186000/misim1.pdf . לא פורסם מייל ייעודי לארנונה.","channels":[{"type":"online_form","url":"https://por759.cityforms.co.il/ApplicationBuilder/eFormRender.html?code=81030050568A4D0111BB33BA9A6234DE&Process=ProcessOneClick&NOSE=1&TAT=1002&SUG=105","accepts":["arnona_discount"],"note":"'בקשת הנחה - הנחה על פי מבחן הכנסה' (טופס מקוון cityforms). לכל סוג הנחה עמוד משלו תחת /department-money/content-pages/arnona_*","source_url":"https://www.ramat-gan.muni.il/department-money/content-pages/arnona_economic_low_income/","verified_on":"2026-10-19"},{"type":"online_form","url":"https://por759.cityforms.co.il/ApplicationBuilder/eFormRender.html?code=81030050568A4D0111BB33BA9A6234DE&Process=ProcessOneClick","accepts":["arnona_discount","inquiry","occupancy_change"],"note":"'פנייה למחלקת ארנונה' - טופס פנייה כללי של מחלקת הגבייה; חילופי מחזיקים לא מופיע במפורש","source_url":"https://www.ramat-gan.muni.il/department-money/business-units/arnona/","verified_on":"2026-10-19"},{"type":"counter","address":"מחלקת גבייה - קבלת קהל בזימון תור (myvisit)","accepts":["arnona_discount","occupancy_change"],"note":"זימון תור למחלקת ארנונה","source_url":"https://www.ramat-gan.muni.il/department-money/business-units/arnona/","verified_on":"2026-10-19"}]},"channels":[{"type":"email","address":"mayor@ramat-gan.muni.il","accepts":["complaint","inquiry"],"note":"מחלקת פניות הציבור - לשכת ראש העיר, ביאליק 35. טל 03-6753578, פקס 03-6753252","source_url":"https://www.ramat-gan.muni.il/department-mayor/business-units/public-inquiries/","verified_on":"2026-10-19"},{"type":"online_form","url":"https://www.ramat-gan.muni.il/interaction-form/","accepts":["complaint","inquiry"],"note":"יצירת קשר מוקד 109 (24/7). הטופס משתמש ב-reCAPTCHA","source_url":"https://www.ramat-gan.muni.il/department-ceo/business-units/municipal-hotline/","verified_on":"2026-10-19"},{"type":"counter","address":"ביאליק 35, רמת גן (פניות הציבור, פגישה פנים אל פנים)","accepts":["complaint","inquiry"],"source_url":"https://www.ramat-gan.muni.il/department-mayor/business-units/public-inquiries/","verified_on":"2026-10-19"}],"notes":"האתר הוא SPA; התוכן נקרא דרך ה-API הציבורי של האתר עצמו (api-m.ramat-gan.muni.il). דף חילופי מחזיקים ייעודי לא אותר.","verified_on":"2026-10-19","group":"municipalities"},{"id":"rehovot","name":"רחובות","kind":"municipality","site":"https://www.rehovot.muni.il","arnona_discount":{"form_url":"https://www.rehovot.muni.il/uploads/n/1705567568.6458.pdf","source_url":"https://www.rehovot.muni.il/הנחות-בארנונה/","note":"טופס ידני 'הגשת בקשה לקבלת הנחה מתשלום ארנונה כללית לדירת מגורים' בעמוד מידע וטפסים https://www.rehovot.muni.il/720/ . ועדת חריגים: טופס ידני https://www.rehovot.muni.il/uploads/n/1628066038.1349.pdf מצורף לבקשה המקוונת. שומה: shuma@rehovot.muni.il מופיע באותו עמוד","channels":[{"type":"email","address":"tax_service@rehovot.muni.il","accepts":["arnona_discount"],"note":"'בדוא\"ל: ... או בפקס: 08-9392812' לצד הטופס המקוון, לכל סוגי ההנחות","source_url":"https://www.rehovot.muni.il/הנחות-בארנונה/","verified_on":"2026-10-19"},{"type":"online_form","url":"https://www.rehovot.muni.il/flowmateapp.php?name=בקשה להנחה סקטוריאלית","accepts":["arnona_discount"],"note":"הנחה סקטוריאלית (אזרח ותיק/נכות/חד הורי וכו'). טפסים נוספים: ?name=הנחה על פי מבחן הכנסה ; ?name=הנחה על פי וועדת חריגים ; ?name=נכס ריק","source_url":"https://www.rehovot.muni.il/הנחות-בארנונה/","verified_on":"2026-10-19"},{"type":"mail","address":"עיריית רחובות, אגף המיסים, ביל\"ו 2, ת.ד 1111, רחובות","accepts":["arnona_discount"],"note":"טופס ידני PDF להורדה; כתובת הדואר מפוטר האתר, ערוץ דואר לא נאמר במפורש","source_url":"https://www.rehovot.muni.il/720/","verified_on":"2026-10-19"}]},"channels":[{"type":"email","address":"moked106@rehovot.muni.il","accepts":["complaint","inquiry"],"note":"מוקד עירוני 106 - 'לפנייה באמצעות הדוא\"ל' (כתובת מוסתרת ב-Cloudflare email protection, פוענחה). טל 08-9392106, וואטסאפ 050-8806106","source_url":"https://www.rehovot.muni.il/","verified_on":"2026-10-19"},{"type":"online_form","url":"https://www.rehovot.muni.il/moked/","accepts":["complaint","inquiry"],"note":"'לפנייה מקוונת באתר העירייה' - פנייה למוקד","source_url":"https://www.rehovot.muni.il/","verified_on":"2026-10-19"}],"notes":"קישורים יחסיים uploads/ באתר נפתרים לשורש הדומיין.","verified_on":"2026-10-19","group":"municipalities"},{"id":"ashkelon","name":"אשקלון","kind":"municipality","site":"https://ashkelon.muni.gov.il/he","arnona_discount":{"form_url":"https://ashkelon.muni.gov.il/media/wpcnm45n/טופס-בקשה-להנחה-למבחן-הכנסה.pdf","source_url":"https://ashkelon.muni.gov.il/he/שירותים-לתושב/טפסים","note":"טופס PDF 'בקשה לקבלת הנחה מתשלום ארנונה לדירת מגורים לפי מבחן הכנסות' (נוסח 2025) מאוחסן באתר העירייה; לפי הטופס ההגשה דרך 'שירותים בקליק' באתר. לא פורסם מייל ייעודי לארנונה. כל הטפסים הדיגיטליים: https://por154.cityforms.co.il/ApplicationBuilder/eFormRender.html?code=81030050568A4D0111BB33BA9A6234DE&Process=ProcessOneClick","channels":[{"type":"online_form","url":"https://por154.cityforms.co.il/ApplicationBuilder/eFormRender.html?code=81030050568A4D0111BB33BA9A6234DE&Process=ProcessOneClick&NOSE=2&TAT=2001&SUG=49","accepts":["arnona_discount"],"note":"'בקשה להנחה לפי מבחן הכנסה'. טפסים נוספים באותו עמוד (קישורי bit.ly): 'הנחות על פי חוק' https://bit.ly/3pT8wnK ; 'הנחות - אזרח ותיק 30% הנחה' https://bit.ly/3q4b0jn ; 'הנחות - הורה עצמאי' https://bit.ly/3F8TzT3 ; השלמת מסמכים: ...SUG=7","source_url":"https://ashkelon.muni.gov.il/he/שירותים-לתושב/טפסים","verified_on":"2026-10-19"},{"type":"counter","address":"אגף ההכנסות - בזימון תור דרך מוקד 1-599-500-280","accepts":["arnona_discount","occupancy_change"],"note":"במוקד ניתן לקבל 'טפסים להנחה ושוברי תשלום' וזימון תורים לאגף ההכנסות","source_url":"https://ashkelon.muni.gov.il/he/שירותים-לתושב/ארנונה","verified_on":"2026-10-19"}]},"channels":[{"type":"email","address":"pniyot@ashkelon.muni.il","accepts":["complaint","inquiry"],"note":"כתובת הדוא\"ל של העירייה בפוטר האתר (עיריית אשקלון, הגבורה 7, טל 08-6792306)","source_url":"https://ashkelon.muni.gov.il/he","verified_on":"2026-10-19"},{"type":"online_form","url":"https://forms.ashkelon.muni.il/he/8/?preview=d5ew6s16a41w15","accepts":["complaint","inquiry"],"note":"'פנייה למוקד העירוני' / רישום פנייה חדשה","source_url":"https://ashkelon.muni.gov.il/he/העירייה/יחידות-הרשות/אגף-שירות-ופילנתרופיה/מוקד-עירוני","verified_on":"2026-10-19"},{"type":"online_form","url":"https://forms.ashkelon.muni.il/he/11/","accepts":["inquiry"],"note":"'טופס פנייה כללי'","source_url":"https://ashkelon.muni.gov.il/he/שירותים-לתושב/טפסים","verified_on":"2026-10-19"}],"notes":"הדומיין ashkelon.muni.il מפנה ל-ashkelon.muni.gov.il. האתר חוסם WebFetch; נקרא דרך curl. אין sitemap.","verified_on":"2026-10-19","group":"municipalities"},{"id":"bat-yam","name":"בת ים","kind":"municipality","site":"https://www.bat-yam.muni.il/he/","arnona_discount":{"form_url":"https://forms.milgam.co.il/bat-yam/forms/63/","source_url":"https://www.bat-yam.muni.il/he/64/","note":"עמוד 'הנחה מתשלום ארנונה כללית לדירת מגורים' מפנה ל'להגשת בקשה ... לחצו כאן' = רשימת טפסי ארנונה https://www.bat-yam.muni.il/he/forms/?category=27 (טפסים מקוונים של מילגם). לא פורסם מייל ייעודי לארנונה. ועדת הנחות: https://www.bat-yam.muni.il/he/475/","channels":[{"type":"online_form","url":"https://forms.milgam.co.il/bat-yam/forms/63/","accepts":["arnona_discount"],"note":"'בקשה להנחה בארנונה לבעלי הכנסה נמוכה'. נוספים: הורה עצמאי https://forms.milgam.co.il/bat-yam/forms/336/ ; זכאי ביטוח לאומי https://forms.milgam.co.il/bat-yam/forms/334/ ; נכס ריק/לא ראוי https://forms.milgam.co.il/bat-yam/forms/324/","source_url":"https://www.bat-yam.muni.il/he/forms/?category=27","verified_on":"2026-10-19"},{"type":"counter","address":"אגף ההכנסות - קבלת קהל בתיאום פגישה מראש","accepts":["arnona_discount","occupancy_change"],"note":"'פניות וקבלת קהל באגף ההכנסות' (תוכן העמוד לא נבדק)","source_url":"https://www.bat-yam.muni.il/he/","verified_on":"2026-10-19"}]},"channels":[{"type":"email","address":"pniot@bat-yam.muni.il","accepts":["complaint","inquiry"],"note":"ממונה פניות הציבור (אילן גירו), טל 03-5556435; מענה ראשוני עד 4 ימים, מלא עד 30 ימים; קבלת קהל בתיאום טלפוני","source_url":"https://www.bat-yam.muni.il/he/800/","verified_on":"2026-10-19"},{"type":"online_form","url":"https://www.bat-yam.muni.il/he/755/?preview=d5ew6s16a41w15","accepts":["complaint","inquiry"],"note":"'לפנייה מקוונת לחצו כאן' בעמוד פניות הציבור","source_url":"https://www.bat-yam.muni.il/he/800/","verified_on":"2026-10-19"},{"type":"online_form","url":"https://www.bat-yam.muni.il/he/8/","accepts":["complaint","inquiry"],"note":"טופס פנייה למוקד העירוני","source_url":"https://www.bat-yam.muni.il/he/","verified_on":"2026-10-19"},{"type":"email","address":"info@bat-yam.muni.il","accepts":["inquiry"],"note":"כתובת כללית המופיעה באתר","source_url":"https://www.bat-yam.muni.il/he/","verified_on":"2026-10-19"}],"notes":"curl בלי כותרות דפדפן מופנה ל-abuse.spd.co.il; עם User-Agent של דפדפן האתר נגיש. קישורים יחסיים 'he/NNN/' = https://www.bat-yam.muni.il/he/NNN/.","verified_on":"2026-10-19","group":"municipalities"},{"id":"beit-shemesh","name":"בית שמש","kind":"municipality","site":"https://www.betshemesh.muni.il","arnona_discount":{"form_url":"https://www.betshemesh.muni.il/uploads/n/1735731313.6490.pdf","source_url":"https://www.betshemesh.muni.il/100977/","note":"'טופס_בקשה_הנחה_2025.pdf' (מבחן הכנסה) + טבלת משרד הפנים https://www.betshemesh.muni.il/uploads/n/1744116493.3428.pdf . עמוד ההנחות הכללי: https://www.betshemesh.muni.il/100569/ (מצב אישי / מבחן הכנסה / נכס ריק / ועדת חריגים). הטופס בעמוד הוא של 2025. לא פורסם מייל לארנונה.","channels":[{"type":"online_form","url":"https://www.mast.co.il/29/forms","accepts":["arnona_discount","inquiry","occupancy_change"],"note":"'טפסים דיגיטליים' / 'לפניה למחלקת הגביה לחץ כאן' (פורטל mast של אגף הגבייה). מוקד גבייה 1700-500-521","source_url":"https://www.betshemesh.muni.il/100567/","verified_on":"2026-10-19"},{"type":"counter","address":"אגף הגבייה - קבלת קהל בזימון תור","accepts":["arnona_discount","occupancy_change"],"note":"יש לזמן תור מראש באתר או במוקד הטלפוני","source_url":"https://www.betshemesh.muni.il/100567/","verified_on":"2026-10-19"}]},"channels":[{"type":"online_form","url":"https://www.betshemesh.muni.il/101583/","accepts":["complaint","inquiry"],"note":"'פנייה למחלקת פניות הציבור' - טופס מוטמע בעמוד. פניות דחופות/ליקויים: מוקד 106. טל 02-9909841, פקס 02-9909960","source_url":"https://www.betshemesh.muni.il/101583/","verified_on":"2026-10-19"},{"type":"mail","address":"היחידה לפניות הציבור, עיריית בית שמש, דרך יצחק רבין 2, קניון נעימי בניין C","accepts":["complaint","inquiry"],"note":"מופיע בעמוד כ'דואר:'","source_url":"https://www.betshemesh.muni.il/101583/","verified_on":"2026-10-19"},{"type":"online_form","url":"https://www.betshemesh.muni.il/100005/","accepts":["complaint","inquiry"],"note":"עמוד המוקד העירוני 106 (תוכן לא נבדק לעומק)","source_url":"https://www.betshemesh.muni.il/","verified_on":"2026-10-19"}],"notes":"לא נמצא מייל ציבורי גלוי לפניות/ארנונה (lishkatr@bshemesh.co.il מופיע רק בקוד הטופס, לא כטקסט גלוי - לא נכלל). קישורים יחסיים uploads/ נפתרים לשורש.","verified_on":"2026-10-19","group":"municipalities"},{"id":"kfar-saba","name":"כפר סבא","kind":"municipality","site":"https://www.kfar-saba.muni.il","arnona_discount":{"form_url":"https://www.kfar-saba.muni.il/uploads/n/1782292591.3280.pdf","source_url":"https://www.kfar-saba.muni.il/הנחות-ופטורים-מארנונה/","note":"PDF להדפסה 'בקשה להנחה בארנונה - ע\"פ מבחן הכנסה'. PDF נוספים: על פי קריטריונים https://www.kfar-saba.muni.il/uploads/n/1661328402.2231.pdf ; נזקק https://www.kfar-saba.muni.il/uploads/n/1782292614.9456.pdf ; הורה עצמאי https://www.kfar-saba.muni.il/uploads/n/1707313775.4719.pdf . עמודי זכאות לכל סוג הנחה מקושרים מעמוד ההנחות; טפסים חתומים מועברים 'באמצעות טופס פניה כללית'. יש להגיש מחדש בכל שנה קלנדרית (לפי עמוד הורה עצמאי).","channels":[{"type":"online_form","url":"https://forms.kfar-saba.muni.il/186/","accepts":["arnona_discount"],"note":"'בקשה להנחה בארנונה - ע\"פ מבחן הכנסה'. נוספים: על פי קריטריונים https://forms.kfar-saba.muni.il/185/ ; נזקק https://forms.kfar-saba.muni.il/2206/ ; משרת מילואים פעיל https://forms.kfar-saba.muni.il/2730/","source_url":"https://www.kfar-saba.muni.il/forms/?category=94","verified_on":"2026-10-19"},{"type":"email","address":"pnyothachnasot@ksaba.co.il","accepts":["arnona_discount","inquiry","occupancy_change"],"note":"מייל אגף הכנסות ברשימת 'כתבו לנו' - לא מוצג במפורש כערוץ להגשת בקשת הנחה","source_url":"https://www.kfar-saba.muni.il/פניות-ציבור/","verified_on":"2026-10-19"}]},"channels":[{"type":"email","address":"pnyotzibur@ksaba.co.il","accepts":["complaint","inquiry"],"note":"פניות הציבור (ורד אדלר), טל 09-7636561. מטפלת בבקשה חוזרת/תלונה/נושא שלא טופל. קבלת קהל בזימון תור. בעמוד גם מייל לכל אגף, למשל אגף הכנסות: pnyothachnasot@ksaba.co.il","source_url":"https://www.kfar-saba.muni.il/פניות-ציבור/","verified_on":"2026-10-19"},{"type":"email","address":"106@ksaba.co.il","accepts":["complaint","inquiry"],"note":"מוקד שירות עירוני 106, טל 09-7649106, וואטסאפ 050-3106106, פקס 09-7646480","source_url":"https://www.kfar-saba.muni.il/moked-106/","verified_on":"2026-10-19"},{"type":"online_form","url":"https://forms.kfar-saba.muni.il/4u/express/","accepts":["complaint","inquiry"],"note":"פתיחת פנייה דיגיטלית ל-106","source_url":"https://www.kfar-saba.muni.il/moked-106/","verified_on":"2026-10-19"},{"type":"online_form","url":"https://forms.kfar-saba.muni.il/196/","accepts":["arnona_discount","document_request","inquiry"],"note":"'פניית שירות כללית' / 'טופס פניה כללית' של אגף הכנסות (משמש גם להעברת תצהירים)","source_url":"https://www.kfar-saba.muni.il/forms/?category=62","verified_on":"2026-10-19"}],"notes":"דומיין המייל של העירייה הוא ksaba.co.il (לא kfar-saba.muni.il). curl בלי כותרות דפדפן נחסם (הפניה ל-abuse.spd.co.il).","verified_on":"2026-10-19","group":"municipalities"},{"id":"herzliya","name":"הרצליה","kind":"municipality","site":"https://www.herzliya.muni.il","arnona_discount":{"form_url":"https://por131.cityforms.co.il/ApplicationBuilder/eFormRender.html?code=81030050568A4D0111BB33BA9A6234DE&Process=ProcessOneClick&NOSE=1&TAT=1002&SUG=47","source_url":"https://www.herzliya.muni.il/הנחות-ופטורים/","note":"הגשה דיגיטלית בלבד או פיזית בתור; לא פורסם מייל ולא PDF. אישור סיום/אי קבלת הנחה למעבר עיר: ...SUG=51 (אותו code). אין כפל הנחות; הגשה אינה דוחה תשלום.","channels":[{"type":"online_form","url":"https://por131.cityforms.co.il/ApplicationBuilder/eFormRender.html?code=81030050568A4D0111BB33BA9A6234DE&Process=ProcessOneClick&NOSE=1&TAT=1002&SUG=47","accepts":["arnona_discount"],"note":"'להגשת בקשה להנחה לפי מבחן הכנסה'. באותו עמוד: הורה עצמאי ...SUG=23 ; עולה חדש ...SUG=22 ; ועדת הנחות ...SUG=48. עמודים נפרדים לאזרחים ותיקים / בריאות ומוגבלויות / חיילים ומשפחות שכולות","source_url":"https://www.herzliya.muni.il/מצב-כלכלי-ואישי/","verified_on":"2026-10-19"},{"type":"counter","address":"משרדי אגף ההכנסות - בתיאום תור מראש בלבד","accepts":["arnona_discount","occupancy_change"],"note":"'מתקשים בהגשה דיגיטלית? ניתן להגיש את הבקשה ומסמכי החובה גם באופן פיזי'","source_url":"https://www.herzliya.muni.il/הנחות-ופטורים/","verified_on":"2026-10-19"}]},"channels":[{"type":"online_form","url":"https://www.herzliya.muni.il/541/","accepts":["complaint","inquiry"],"note":"'להגשת פנייה לפניות הציבור לחצו כאן'. האגף לפניות ותלונות הציבור. SLA: מענה ראשוני עד 3 ימי עסקים; גורם יחיד עד 14 יום; ארנונה/הנדסה עד 21 יום","source_url":"https://www.herzliya.muni.il/פניות-הציבור/","verified_on":"2026-10-19"},{"type":"online_form","url":"https://www.herzliya.muni.il/moked/","accepts":["complaint","inquiry"],"note":"מוקד 106 (24/7): '106 אקספרס' דיווח מהיר, וואטסאפ https://wa.me/972536106106 , טל 09-9591520","source_url":"https://www.herzliya.muni.il/moked/","verified_on":"2026-10-19"},{"type":"online_form","url":"https://www.herzliya.muni.il/טופס-פנייה-ללשכת-ראש-העיר/","accepts":["inquiry"],"note":"טופס פנייה ללשכת ראש העיר","source_url":"https://www.herzliya.muni.il/","verified_on":"2026-10-19"}],"notes":"לא נמצא אף מייל ציבורי לפניות/ארנונה/ממונה - הכול בטפסים מקוונים (cityforms por131) ומוקד 106.","verified_on":"2026-10-19","group":"municipalities"},{"id":"hadera","name":"חדרה","kind":"municipality","site":"https://www.hadera.muni.il","arnona_discount":{"form_url":"https://www.hadera.muni.il/wp-content/uploads/sites/37/2024/06/טופס-80-הנחה-שנתית-מונגש.pdf","source_url":"https://www.hadera.muni.il/forms/טופס-80-הנחה-מתשלום-ארנונה-כללית-לפי-הכנ/","note":"'טופס 80 - הנחה מתשלום ארנונה כללית לפי הכנסה' PDF. טפסים נוספים באתר: טופס 60 (אזרח ותיק), טופס 70, 'מסמכים המצורפים לבקשת הנחה'. אופן ההגשה של ה-PDF לא פורסם בעמוד; לא נמצא מייל ייעודי לארנונה.","channels":[{"type":"online_form","url":"https://forms.milgam.co.il/hadera/forms/255/","accepts":["arnona_discount"],"note":"'בקשה לקבלת הנחה מתשלום ארנונה כללית לדירת מגורים לשנת הכספים 2026 למחזיק...' בפורטל הטפסים של העירייה (מילגם). נוספים: אזרח ותיק /240/ ; הורה עצמאי /1078/ ; סיעוד /1069/ ; נכות רפואית /486/ ; הורה לילד נכה /492/ ; חייל סדיר /488/ ; /251/","source_url":"https://forms.milgam.co.il/hadera/forms/","verified_on":"2026-10-20"},{"type":"counter","address":"אגף הכנסות וארנונה, עיריית חדרה","accepts":["arnona_discount","occupancy_change"],"note":"מזכירת האגף 04-6303396 (mirit-m@hadera.muni.il, מייל אישי - לא מוצג כערוץ הגשה)","source_url":"https://www.hadera.muni.il/אגפים-ומחלקות/אגף-הכספים/הכנסות-וארנונה/","verified_on":"2026-10-20"}]},"channels":[{"type":"email","address":"pniot@hadera.muni.il","accepts":["complaint","inquiry"],"note":"מזכירת מחלקת פניות הציבור, טל 04-6303226 (מנהלת המחלקה: meital-fisher@Hadera.muni.il)","source_url":"https://www.hadera.muni.il/אגפים-ומחלקות/אגף-שירות-עירוני/מחלקת-פניות-הציבור/","verified_on":"2026-10-20","personal":true,"unverified":true},{"type":"online_form","url":"https://forms.hadera.muni.il/60/","accepts":["complaint","inquiry"],"note":"'לפתיחת פניה ישירה לפניות הציבור ניתן ללחוץ על הקישור כאן'","source_url":"https://www.hadera.muni.il/אגפים-ומחלקות/אגף-שירות-עירוני/מחלקת-פניות-הציבור/","verified_on":"2026-10-20"},{"type":"online_form","url":"https://forms.hadera.muni.il/59/","accepts":["complaint","inquiry"],"note":"מוקד 106 - טופס פנייה (גם: https://www.hadera.muni.il/אגפים-ומחלקות/אגף-שירות-עירוני/טופס-פניה-למוקד-העירוני-ופניות-הציבור/)","source_url":"https://www.hadera.muni.il/","verified_on":"2026-10-20"},{"type":"email","address":"city@hadera.muni.il","accepts":["inquiry"],"note":"'פניה להנהלת האתר' בפוטר - לא ערוץ פניות ציבור רשמי","source_url":"https://www.hadera.muni.il/","verified_on":"2026-10-20"}],"notes":"אתר WordPress (מילגם). אין עמוד 'הנחות' מפורט; הטפסים ב-/forms/ ובפורטל forms.milgam.co.il/hadera.","verified_on":"2026-10-20","group":"municipalities"},{"id":"modiin","name":"מודיעין-מכבים-רעות","kind":"municipality","site":"https://www.modiin.muni.il/ModiinWebSite/MainPage.aspx","arnona_discount":{"form_url":"https://por256.cityforms.co.il/ApplicationBuilder/eFormRender.html?code=810B0050568A4D0111CC04A4ACBD9CA0&Process=AssumptionNew256","source_url":"https://www.modiin.muni.il/ModiinWebSite/ArticlePage.aspx?PageID=1209_3095","note":"עמוד 'הנחות לדירת מגורים' (תחת 'הנחות בארנונה' https://www.modiin.muni.il/ModiinWebSite/ChannelArticle.aspx?PageID=328_223). לא נמצא PDF או מייל. מילואים: https://www.modiin.muni.il/ModiinWebSite/ArticlePage.aspx?PageID=1233_3289","channels":[{"type":"online_form","url":"https://por256.cityforms.co.il/ApplicationBuilder/eFormRender.html?code=810B0050568A4D0111CC04A4ACBD9CA0&Process=AssumptionNew256","accepts":["arnona_discount"],"note":"'טופס מקוון להגשת בקשה להנחה בארנונה' - טופס אחד לכל סוגי ההנחות לדירת מגורים","source_url":"https://www.modiin.muni.il/ModiinWebSite/ArticlePage.aspx?PageID=1209_3095","verified_on":"2026-10-20"}]},"channels":[{"type":"online_form","url":"https://www.modiin.muni.il/ModiinWebSite/ArticlePage.aspx?PageID=461_442","accepts":["complaint","inquiry"],"note":"מחלקת פניות הציבור - כפתור 'פניה' בטבלת צור קשר פותח טופס בעמוד. ממונה על פניות הציבור: דינה קרמונה, טל 08-6749599, פקס 073-2326355. רק אחרי פנייה למחלקה הרלוונטית","source_url":"https://www.modiin.muni.il/ModiinWebSite/ArticlePage.aspx?PageID=461_442","verified_on":"2026-10-20"},{"type":"online_form","url":"https://www.modiin.muni.il/ModiinWebSite/ChannelArticle.aspx?PageID=52_332","accepts":["complaint","inquiry"],"note":"מוקד עירוני 106 / 08-9726020, וואטסאפ 052-4004254, 'פניות מקוונות באתר העירייה'","source_url":"https://www.modiin.muni.il/ModiinWebSite/ChannelArticle.aspx?PageID=52_332","verified_on":"2026-10-20"}],"notes":"modiin.muni.il מפנה ל-/ModiinWebSite/MainPage.aspx (מערכת ASPX ישנה). אף מייל ציבורי לא פורסם בעמודים שנבדקו.","verified_on":"2026-10-20","group":"municipalities"},{"id":"nazareth","name":"נצרת","kind":"municipality","site":"https://www.nazareth.muni.il/arabic/pages/default.aspx","arnona_discount":{"form_url":"https://www.nazareth.muni.il/arabic/service/Documents/טפסים/בקשה להנחה מארנונה.pdf","source_url":"https://www.nazareth.muni.il/arabic/service/Pages/forms.aspx","note":"PDF 'בקשה להנחה מארנונה' (تقديم طلب تخفيض بالارنونا) ברשימת הטפסים; אין טופס מקוון להנחה. דרך ההגשה של ה-PDF לא פורסמה במפורש.","channels":[{"type":"email","address":"Paymnt.d@nazareth.muni.il","accepts":["arnona_discount","inquiry","occupancy_change"],"note":"מייל מחלקת הגבייה (בעמוד הארנונה בערבית); לא נאמר במפורש שמשמש להגשת בקשות הנחה. טל 04-6406490/1, פקס 153-4-6459887","source_url":"https://www.nazareth.muni.il/arabic/service/arnona/Pages/default.aspx","verified_on":"2026-10-20"},{"type":"counter","address":"מחלקת הגבייה, רח' תאופיק זיאד 53, נצרת (א'-ו' 8:00-15:30)","accepts":["arnona_discount","occupancy_change"],"note":"קבלת קהל במשרדי העירייה","source_url":"https://www.nazareth.muni.il/arabic/service/arnona/Pages/default.aspx","verified_on":"2026-10-20"}]},"channels":[{"type":"online_form","url":"https://www.nazareth.muni.il/Hebrew/ContactUs/Pages/contact_us.aspx","accepts":["complaint","inquiry"],"note":"קישור 'תלונות הציבור' בתפריט העברי מוביל לטופס 'כתוב לנו' (שם, נייד, דוא\"ל, תיאור + CAPTCHA)","source_url":"https://www.nazareth.muni.il/Hebrew","verified_on":"2026-10-20"},{"type":"online_form","url":"https://www.nazareth.muni.il/arabic/contactus/Pages/pniya.aspx","accepts":["complaint","inquiry"],"note":"'التوجه للبلدية' (פנייה לעירייה) - גרסה ערבית. מוקד 106: https://www.nazareth.muni.il/Hebrew/ContactUs/Pages/moked106.aspx","source_url":"https://www.nazareth.muni.il/arabic/pages/default.aspx","verified_on":"2026-10-20"}],"notes":"האתר הראשי בערבית; גרסה עברית מצומצמת ב-/Hebrew. לא נמצא עמוד מבקר/ממונה על תלונות הציבור. מייל ציבורי כללי לפניות לא נמצא.","verified_on":"2026-10-20","group":"municipalities"},{"id":"lod","name":"לוד","kind":"municipality","site":"https://www.lod.muni.il","arnona_discount":{"form_url":"https://www.mast.co.il/81/form/5f82c05a-4f11-44a5-9427-dca7b59f9a86","source_url":"https://www.lod.muni.il/he/106/","channels":[{"type":"online_form","url":"https://www.mast.co.il/81/form/5f82c05a-4f11-44a5-9427-dca7b59f9a86","accepts":["arnona_discount"],"note":"בקשה להנחה בהתאם לקריטריונים","source_url":"https://www.lod.muni.il/he/106/","verified_on":"2026-10-19"},{"type":"online_form","url":"https://pay24.co.il/ArnonaGeneral/index?p=D0614826-8552-42EE-9986-5D95CF3D5BD0","accepts":["arnona_discount"],"note":"בקשה להנחה - מבחן הכנסה","source_url":"https://www.lod.muni.il/he/106/","verified_on":"2026-10-19"}]},"channels":[{"type":"email","address":"pniyot@lod.muni.il","accepts":["complaint","inquiry"],"note":"מחלקת פניות הציבור","source_url":"https://www.lod.muni.il/he/346/","verified_on":"2026-10-19"},{"type":"online_form","url":"https://www.lod.muni.il/he/345/","accepts":["complaint","inquiry"],"note":"פנייה מקוונת לעירייה","source_url":"https://www.lod.muni.il/he/346/","verified_on":"2026-10-19"},{"type":"online_form","url":"https://www.lod.muni.il/he/344/","accepts":["inquiry"],"note":"מוקד עירוני 106 - מפגעים ותקלות","source_url":"https://www.lod.muni.il/he/346/","verified_on":"2026-10-19"},{"type":"mail","address":"עיריית לוד, רח' בר כוכבא 2, ת.ד. 401, לוד 7122302","accepts":["complaint","inquiry"],"source_url":"https://www.lod.muni.il/he/346/","verified_on":"2026-10-19"},{"type":"online_form","url":"https://forms.mast.co.il/PayersReplacment/index?p=3E9B756E-232A-4BDB-8FC3-D6C2A00BB81A&t=2","accepts":["occupancy_change"],"note":"טופס שינוי מחזיקים בנכס","source_url":"https://www.lod.muni.il/he/106/","verified_on":"2026-10-19"},{"type":"online_form","url":"https://www.mast.co.il/81/form/e3601d86-3ee7-4b1c-bc8f-97d2f5a6c076","accepts":["inquiry"],"note":"טופס כללי ארנונה","source_url":"https://www.lod.muni.il/he/106/","verified_on":"2026-10-19"},{"type":"counter","url":"https://www.mast.co.il/appointments/81/appointments","accepts":["arnona_discount","occupancy_change"],"note":"זימון תור למחלקת הכנסות","source_url":"https://www.lod.muni.il/he/106/","verified_on":"2026-10-19"},{"type":"online_form","url":"https://www.lod.muni.il/he/525/","accepts":["complaint"],"note":"טופס תלונה לממונה על תלונות הציבור; no email published","source_url":"https://www.lod.muni.il/he/525/","verified_on":"2026-10-19"}],"internal_notes":"DPO@LOD.MUNI.IL for privacy only. Phone 08-9279900.","verified_on":"2026-10-19","group":"municipalities"},{"id":"ramla","name":"רמלה","kind":"municipality","site":"https://ramle.org.il","arnona_discount":{"form_url":"https://www.ramle.org.il/uploads/n/1661159645.8900.pdf","source_url":"https://ramle.org.il/forms/?category=25/","note":"PDF 'בקשה להנחה בארנונה לפי מבחן הכנסה' listed on forms page; exact PDF path resolved from relative link (site bot-protection blocked a direct check). Single-parent PDF: https://www.ramle.org.il/uploads/n/1661158900.4943.pdf","channels":[{"type":"online_form","url":"https://forms.milgam.co.il/ramle/forms/356/","accepts":["arnona_discount"],"note":"הנחה להורה עצמאי","source_url":"https://ramle.org.il/144/","verified_on":"2026-10-19"},{"type":"online_form","url":"https://forms.milgam.co.il/ramle/forms/352/","accepts":["arnona_discount"],"note":"נכס ריק","source_url":"https://ramle.org.il/144/","verified_on":"2026-10-19"},{"type":"online_form","url":"https://forms.milgam.co.il/ramle/forms/350/","accepts":["arnona_discount"],"note":"נכס לא ראוי לשימוש","source_url":"https://ramle.org.il/144/","verified_on":"2026-10-19"},{"type":"email","address":"arnona@ramle.org.il","accepts":["arnona_discount"],"source_url":"https://ramle.org.il/144/","verified_on":"2026-10-19"},{"type":"mail","address":"אגף הכנסות, ת.ד. 1, רמלה 72100","accepts":["arnona_discount"],"source_url":"https://ramle.org.il/144/","verified_on":"2026-10-19"},{"type":"counter","address":"מבצע משה 9, רמלה","accepts":["arnona_discount"],"source_url":"https://ramle.org.il/144/","verified_on":"2026-10-19"}]},"channels":[{"type":"online_form","url":"https://ramle.org.il/לפנייה-מקוונת-למוקד/","accepts":["complaint","inquiry"],"note":"פנייה מקוונת למוקד 108 (24/7); ramla.muni.il is not the city's domain - official is ramle.org.il","source_url":"https://ramle.org.il/contuct-us/","verified_on":"2026-10-19"},{"type":"mail","address":"עיריית רמלה, ויצמן 1, רמלה","accepts":["inquiry"],"source_url":"https://ramle.org.il/contuct-us/","verified_on":"2026-10-19"},{"type":"email","address":"arnona@ramle.org.il","accepts":["arnona_discount","document_request","inquiry","occupancy_change"],"note":"אגף הכנסות וארנונה; address is behind email-protection on the page (decoded). Include payer no. + ID.","source_url":"https://ramle.org.il/144/","verified_on":"2026-10-19"},{"type":"online_form","url":"https://forms.milgam.co.il/ramle/forms/354/","accepts":["arnona_discount","inquiry"],"note":"פנייה מקוונת לאגף הכנסות וארנונה","source_url":"https://ramle.org.il/144/","verified_on":"2026-10-19"},{"type":"mail","address":"אגף הכנסות, ת.ד. 1, רמלה 72100","accepts":["arnona_discount","occupancy_change"],"source_url":"https://ramle.org.il/144/","verified_on":"2026-10-19"},{"type":"counter","address":"מבצע משה 9, רמלה","accepts":["arnona_discount","occupancy_change"],"internal_note":"Sun 08:30-12:30, Tue 15:00-17:00, Wed 08:30-12:30; appointments","source_url":"https://ramle.org.il/144/","verified_on":"2026-10-19"},{"type":"online_form","url":"https://ramle.org.il/חילופי-דיירים-בנכס/","accepts":["occupancy_change"],"note":"חילופי דיירים בנכס - page with forms","source_url":"https://ramle.org.il/144/","verified_on":"2026-10-19"},{"type":"online_form","url":"https://forms.milgam.co.il/ramle/forms/366/","accepts":["document_request"],"note":"אישור לטאבו","source_url":"https://ramle.org.il/144/","verified_on":"2026-10-19"},{"type":"online_form","url":"https://ramle.org.il/461/","accepts":["complaint"],"note":"מבקר וממונה תלונות הציבור (יהושע קלפוס). Named emails on page are obfuscated; decoded kalfus@ramle.org.il (comptroller personal) - general complaints mailbox could not be confirmed, so not listed as a channel. Complaint only after first contacting the department.","source_url":"https://ramle.org.il/154/","verified_on":"2026-10-19"}],"internal_notes":"Official domain ramle.org.il (ramla.muni.il cert mismatch). Hotline 108, 08-9771778, WhatsApp 052-8510300. Arnona phone 08-9771755.","verified_on":"2026-10-19","group":"municipalities"},{"id":"raanana","name":"רעננה","kind":"municipality","site":"https://www.raanana.muni.il","arnona_discount":{"form_url":"https://por176.cityforms.co.il/ApplicationBuilder/eFormRender.html?code=81030050568A4D0111BB33BA9A6234DE&Process=ProcessOneClick","source_url":"https://www.raanana.muni.il/residents/arnona/discounts/","note":"Page also says requests with documents can be faxed to 09-7610484. Full discount list PDF: https://www.raanana.muni.il/wp-content/uploads/2026/06/הנחות-2026-עדכון-מהכנסות.pdf","channels":[{"type":"online_form","url":"https://por176.cityforms.co.il/ApplicationBuilder/eFormRender.html?code=81030050568A4D0111BB33BA9A6234DE&Process=ProcessOneClick","accepts":["arnona_discount"],"note":"טפסי הנחה בארנונה (cityforms portal)","source_url":"https://www.raanana.muni.il/residents/arnona/discounts/","verified_on":"2026-10-19"},{"type":"email","address":"misim@raanana.muni.il","accepts":["arnona_discount"],"source_url":"https://www.raanana.muni.il/residents/arnona/discounts/","verified_on":"2026-10-19"},{"type":"counter","address":"קלוזנר 2 קומה ב', רעננה","accepts":["arnona_discount"],"source_url":"https://www.raanana.muni.il/residents/arnona/discounts/","verified_on":"2026-10-19"}]},"channels":[{"type":"email","address":"pniot_tzibur@raanana.muni.il","accepts":["complaint","document_request","inquiry"],"note":"נציבות פניות הציבור - מיכל רוזן, מנהלת פניות הציבור וממונה חופש המידע (address behind email-protection, decoded)","source_url":"https://www.raanana.muni.il/contact-us/public-inquiries/","verified_on":"2026-10-19"},{"type":"online_form","url":"https://www.raanana.muni.il/residents/contact-public-inquiries-commission/","accepts":["complaint","inquiry"],"note":"טופס פניה לנציבות פניות הציבור","source_url":"https://www.raanana.muni.il/contact-us/public-inquiries/","verified_on":"2026-10-19"},{"type":"online_form","url":"https://www.raanana.muni.il/contact-us/moked-107/","accepts":["inquiry"],"note":"מוקד 107 - inline form on page (מפגעים); also *9107, WhatsApp 0528-107107","source_url":"https://www.raanana.muni.il/contact-us/moked-107/","verified_on":"2026-10-19"},{"type":"mail","address":"נציבות פניות הציבור, עיריית רעננה, אחוזה 103, רעננה 4360027","accepts":["complaint","inquiry"],"source_url":"https://www.raanana.muni.il/contact-us/public-inquiries/","verified_on":"2026-10-19"},{"type":"online_form","url":"https://www.mast.co.il/88/form/9a81d5c4-517a-4367-9ccf-8cb62449a383","accepts":["occupancy_change"],"note":"בקשה לחילופי משלמים - סיום שכירות מגורים (link mapped by list order on forms page)","source_url":"https://www.raanana.muni.il/residents/arnona/arnona-forms/","verified_on":"2026-10-19"},{"type":"email","address":"misim@raanana.muni.il","accepts":["arnona_discount","inquiry","occupancy_change"],"note":"אגף הכנסות (decoded from email-protection)","source_url":"https://www.raanana.muni.il/residents/arnona/discounts/","verified_on":"2026-10-19"},{"type":"counter","address":"מרכז השירות לתושב, קלוזנר 2 קומה ב', רעננה","accepts":["arnona_discount","occupancy_change"],"internal_note":"Sun,Mon,Wed,Thu 08:00-12:00; Tue 15:00-17:00","source_url":"https://www.raanana.muni.il/residents/arnona/discounts/","verified_on":"2026-10-19"}],"internal_notes":"Moked is 107 (not 106): *9107. Main switchboard 09-762-2100. privacy@raanana.muni.il for privacy only.","verified_on":"2026-10-19","group":"municipalities"},{"id":"modiin-illit","name":"מודיעין עילית","kind":"municipality","site":"https://www.modil.org.il","arnona_discount":{"form_url":"https://pay24.co.il/ArnonaGeneral/index?p=29F1F04B-6DB9-45A9-815C-AC3A0F94C638","source_url":"https://www.modil.org.il/online-services/","channels":[{"type":"online_form","url":"https://pay24.co.il/ArnonaGeneral/index?p=29F1F04B-6DB9-45A9-815C-AC3A0F94C638","accepts":["arnona_discount"],"note":"בקשה להנחה בארנונה (pay24 portal)","source_url":"https://www.modil.org.il/online-services/","verified_on":"2026-10-19"},{"type":"email","address":"gviya@modil.org.il","accepts":["arnona_discount"],"internal_note":"dept email; page does not say discount requests specifically go here","source_url":"https://www.modil.org.il/גביה/","verified_on":"2026-10-19"},{"type":"counter","address":"חפץ חיים 10, מודיעין עילית","accepts":["arnona_discount"],"source_url":"https://www.modil.org.il/גביה/","verified_on":"2026-10-19"}]},"channels":[{"type":"email","address":"pniyot@modil.org.il","accepts":["complaint","inquiry"],"note":"מחלקת פניות הציבור (decoded from Cloudflare email-protection). Official domain is modil.org.il, not modiinilit.muni.il","source_url":"https://www.modil.org.il/פניות-ציבור/","verified_on":"2026-10-19"},{"type":"email","address":"moked107@modil.org.il","accepts":["complaint","inquiry"],"note":"מוקד עירוני 107 (site 'צור קשר' link; also linked on public-inquiries page for complaints)","source_url":"https://www.modil.org.il/","verified_on":"2026-10-19"},{"type":"counter","address":"שער המלך 4, מודיעין עילית","accepts":["complaint","inquiry"],"internal_note":"By appointment only; phone 08-6668201","source_url":"https://www.modil.org.il/פניות-ציבור/","verified_on":"2026-10-19"},{"type":"email","address":"gviya@modil.org.il","accepts":["arnona_discount","inquiry","occupancy_change"],"note":"מחלקת גביה","source_url":"https://www.modil.org.il/גביה/","verified_on":"2026-10-19"},{"type":"online_form","url":"https://www.modil.org.il/online-services/?name=&category=25&type=","accepts":["inquiry"],"note":"פניות למחלקת גביה - online forms list","source_url":"https://www.modil.org.il/גביה/","verified_on":"2026-10-19"},{"type":"counter","address":"חפץ חיים 10, מודיעין עילית","accepts":["arnona_discount","occupancy_change"],"note":"זימון תורים וקבלת קהל","source_url":"https://www.modil.org.il/גביה/","verified_on":"2026-10-19"},{"type":"online_form","url":"https://www.modil.org.il/326/","accepts":["occupancy_change"],"note":"טופס בקשה להחלפת משלם; printable PDF https://www.modil.org.il/uploads/n/1531031796.1159.pdf","source_url":"https://www.modil.org.il/online-services/","verified_on":"2026-10-19"},{"type":"email","address":"moked107@modil.org.il","accepts":["complaint"],"internal_note":"Public-inquiries page says to send complaints to the ombudsman by email, linking moked107@ (the hotline mailbox); no dedicated ombudsman mailbox or form, ombudsman not named.","source_url":"https://www.modil.org.il/פניות-ציבור/","verified_on":"2026-10-19"}],"internal_notes":"Hotline 107.","verified_on":"2026-10-19","group":"municipalities"},{"id":"rahat","name":"רהט","kind":"municipality","site":"https://rahat-muni.com","arnona_discount":{"source_url":"https://rahat-muni.com/%D9%82%D8%B3%D9%85-%D8%A7%D9%84%D8%AC%D8%A8%D8%A7%D9%8A%D9%87/?lang=he","channels":[{"type":"email","address":"nady.suheban@rahat.muni.il","accepts":["arnona_discount"],"internal_note":"manager's personal email; page does not describe discount submission","source_url":"https://rahat-muni.com/%D9%82%D8%B3%D9%85-%D8%A7%D9%84%D8%AC%D8%A8%D8%A7%D9%8A%D9%87/?lang=he","verified_on":"2026-10-19","personal":true,"unverified":true}]},"channels":[{"type":"online_form","url":"https://rahat-muni.com/%d8%a7%d9%84%d8%a7%d8%aa%d8%b5%d8%a7%d9%84-%d8%a8%d9%86%d8%a7/","accepts":["inquiry"],"internal_note":"Contact form on the page (Arabic 'الاتصال بنا'); official domain rahat-muni.com (emails use @rahat.muni.il)","source_url":"https://rahat-muni.com/%d8%a7%d9%84%d8%a7%d8%aa%d8%b5%d8%a7%d9%84-%d8%a8%d9%86%d8%a7/","verified_on":"2026-10-19"},{"type":"online_form","url":"https://rahat-muni.com/%d7%98%d7%95%d7%a4%d7%a1-106/","accepts":["inquiry"],"note":"מוקד 106 form; also *9619, WhatsApp 08-9914840","source_url":"https://rahat-muni.com/","verified_on":"2026-10-19"},{"type":"mail","address":"עיריית רהט, ת.ד. 8, רהט 8535700","accepts":["complaint","inquiry"],"source_url":"https://rahat-muni.com/%d8%a7%d9%84%d8%a7%d8%aa%d8%b5%d8%a7%d9%84-%d8%a8%d9%86%d8%a7/","verified_on":"2026-10-19"},{"type":"email","address":"tlunot@rahat.muni.il","accepts":["complaint"],"note":"ממונה על תלונות הציבור (אחראית תלונות אסמאא אלקאדי, 08-9914849)","source_url":"https://rahat-muni.com/%D7%94%D7%9E%D7%9E%D7%95%D7%A0%D7%94-%D7%A2%D7%9C-%D7%AA%D7%9C%D7%95%D7%A0%D7%95%D7%AA-%D7%94%D7%A6%D7%99%D7%91%D7%95%D7%A8/","verified_on":"2026-10-19"},{"type":"email","address":"nady.suheban@rahat.muni.il","accepts":["arnona_discount","inquiry","occupancy_change"],"internal_note":"Personal email of the collections department manager - the only collections email published; no generic arnona mailbox","source_url":"https://rahat-muni.com/%D9%82%D8%B3%D9%85-%D8%A7%D9%84%D8%AC%D8%A8%D8%A7%D9%8A%D9%87/?lang=he","verified_on":"2026-10-19","personal":true,"unverified":true},{"type":"email","address":"tlunot@rahat.muni.il","accepts":["complaint"],"note":"Also an online complaint form (הגשת תלונה) on the ombudsman page (URL above). Office within the comptroller's office.","source_url":"https://rahat-muni.com/%D7%94%D7%9E%D7%9E%D7%95%D7%A0%D7%94-%D7%A2%D7%9C-%D7%AA%D7%9C%D7%95%D7%A0%D7%95%D7%AA-%D7%94%D7%A6%D7%99%D7%91%D7%95%D7%A8/","verified_on":"2026-10-19"}],"internal_notes":"Site mostly Arabic; arnona orders 2023-2027 published on homepage. Occupancy-change procedure not published.","verified_on":"2026-10-19","group":"municipalities"},{"id":"hod-hasharon","name":"הוד השרון","kind":"municipality","site":"https://www.hod-hasharon.muni.il","arnona_discount":{"form_url":"https://forms.milgam.co.il/hod-hasharon/forms/559","source_url":"https://www.hod-hasharon.muni.il/forms/?category=44","note":"All discount forms online (milgam), no PDFs, no arnona email. Overview: https://www.hod-hasharon.muni.il/הנחות-מארנונה/ . Reservist discount: https://www.hod-hasharon.muni.il/forms/2787/ (relative link resolved).","channels":[{"type":"online_form","url":"https://forms.milgam.co.il/hod-hasharon/forms/99","accepts":["arnona_discount"],"note":"הנחה לפי מבחן הכנסה - דירת מגורים","source_url":"https://www.hod-hasharon.muni.il/forms/?category=44","verified_on":"2026-10-19"},{"type":"online_form","url":"https://forms.milgam.co.il/hod-hasharon/forms/559","accepts":["arnona_discount"],"note":"הנחה על פי חוק","source_url":"https://www.hod-hasharon.muni.il/forms/?category=44","verified_on":"2026-10-19"},{"type":"online_form","url":"https://forms.milgam.co.il/hod-hasharon/forms/109","accepts":["arnona_discount"],"note":"משפחה חד הורית","source_url":"https://www.hod-hasharon.muni.il/forms/?category=44","verified_on":"2026-10-19"},{"type":"online_form","url":"https://forms.milgam.co.il/hod-hasharon/forms/119","accepts":["arnona_discount"],"note":"נזקק - ועדת הנחות","source_url":"https://www.hod-hasharon.muni.il/forms/?category=44","verified_on":"2026-10-19"},{"type":"online_form","url":"https://forms.milgam.co.il/hod-hasharon/forms/102","accepts":["arnona_discount"],"note":"אזרח ותיק 30% מבחן הכנסה","source_url":"https://www.hod-hasharon.muni.il/forms/?category=44","verified_on":"2026-10-19"},{"type":"counter","address":"יהושע בן גמלא 28, הוד השרון","accepts":["arnona_discount"],"internal_note":"document drop box at collections office","source_url":"https://www.hod-hasharon.muni.il/טפסים-מקוונים-אגף-הגבייה/","verified_on":"2026-10-19"}]},"channels":[{"type":"online_form","url":"https://www.hod-hasharon.muni.il/2928/","accepts":["inquiry"],"note":"פנייה חדשה - מחלקת פניות הציבור (manager Michal Almagor 09-8894475); status check https://hod-hasharon.muni.il/moked-profile/","source_url":"https://www.hod-hasharon.muni.il/פניות-הציבור/","verified_on":"2026-10-19"},{"type":"online_form","url":"https://www.hod-hasharon.muni.il/91/","accepts":["inquiry"],"note":"מוקד עירוני 108 (operational issues)","source_url":"https://www.hod-hasharon.muni.il/","verified_on":"2026-10-19"},{"type":"mail","address":"עיריית הוד השרון, יהושע בן גמלא 28 (קומה 2), הוד השרון 4532235","accepts":["complaint","inquiry"],"source_url":"https://www.hod-hasharon.muni.il/פניות-הציבור/","verified_on":"2026-10-19"},{"type":"online_form","url":"https://www.hod-hasharon.muni.il/forms/?category=47","accepts":["occupancy_change"],"note":"החלפת משלמים מכר או שכירות / הארכת שכירות - מגורים בלבד","source_url":"https://www.hod-hasharon.muni.il/טפסים-מקוונים-אגף-הגבייה/","verified_on":"2026-10-19"},{"type":"online_form","url":"https://www.hod-hasharon.muni.il/forms/?category=48","accepts":["document_request","inquiry"],"note":"טפסים כללים ופניות כלליות לאגף הגבייה; tabu: https://www.hod-hasharon.muni.il/1573/","source_url":"https://www.hod-hasharon.muni.il/טפסים-מקוונים-אגף-הגבייה/","verified_on":"2026-10-19"},{"type":"counter","address":"יהושע בן גמלא 28, הוד השרון","accepts":["arnona_discount","occupancy_change"],"internal_note":"Service box outside the collections office for dropping documents; collections phone 09-8894444","source_url":"https://www.hod-hasharon.muni.il/טפסים-מקוונים-אגף-הגבייה/","verified_on":"2026-10-19"},{"type":"online_form","url":"https://www.hod-hasharon.muni.il/3423/","accepts":["complaint"],"note":"מבקר העירייה והממונה על תלונות הציבור; no email published - form or post","source_url":"https://www.hod-hasharon.muni.il/מבקר-העירייה-והממונה-על-תלונות-הציבור/","verified_on":"2026-10-19"}],"internal_notes":"No public email for inquiries, ombudsman or collections; online forms only. Switchboard 09-8894000.","verified_on":"2026-10-19","group":"municipalities"},{"id":"givatayim","name":"גבעתיים","kind":"municipality","site":"https://www.givatayim.muni.il","arnona_discount":{"form_url":"https://por130.cityforms.co.il/ApplicationBuilder/eFormRender.html?code=81050050568A4D0111BB64A72642FB6C&Process=ProcessOneClick&NOSE=1&TAT=1002&SUG=9","source_url":"https://www.givatayim.muni.il/הנחות-בארנונה/","channels":[{"type":"online_form","url":"https://por130.cityforms.co.il/ApplicationBuilder/eFormRender.html?code=81050050568A4D0111BB64A72642FB6C&Process=ProcessOneClick&NOSE=1&TAT=1002&SUG=9","accepts":["arnona_discount"],"internal_note":"General discount application; separate SUG codes: 14 senior income test, 13 needy committee, 10 vacant, 11 damaged building","source_url":"https://www.givatayim.muni.il/הנחות-בארנונה/","verified_on":"2026-10-19"},{"type":"email","address":"arnona@givatayim.muni.il","accepts":["arnona_discount"],"internal_note":"discount page says applications may also be sent by email, fax or delivered to collections","source_url":"https://www.givatayim.muni.il/0-1618810604-צור-קשר/","verified_on":"2026-10-19"},{"type":"counter","address":"כצנלסון 68, גבעתיים","accepts":["arnona_discount"],"source_url":"https://www.givatayim.muni.il/0-1618810604-צור-קשר/","verified_on":"2026-10-19"}]},"channels":[{"type":"email","address":"pniyot@givatayim.muni.il","accepts":["complaint","inquiry"],"note":"הממונה על פניות הציבור גיא רוכמן, 03-5722436 (decoded from Cloudflare email-protection)","source_url":"https://www.givatayim.muni.il/468/","verified_on":"2026-10-19"},{"type":"online_form","url":"https://www.givatayim.muni.il/1495/","accepts":["complaint","inquiry"],"note":"טופס פניה ללשכת פניות הציבור","source_url":"https://www.givatayim.muni.il/468/","verified_on":"2026-10-19"},{"type":"online_form","url":"https://www.givatayim.muni.il/moked/","accepts":["inquiry"],"note":"מוקד עירוני *3107 - open a request; WhatsApp https://wa.me/972542524913","source_url":"https://www.givatayim.muni.il/","verified_on":"2026-10-19"},{"type":"email","address":"arnona@givatayim.muni.il","accepts":["arnona_discount","inquiry","occupancy_change"],"note":"אגף גביה והכנסות (decoded from email-protection); fax 03-7312895","source_url":"https://www.givatayim.muni.il/0-1618810604-צור-קשר/","verified_on":"2026-10-19"},{"type":"counter","address":"כצנלסון 68, גבעתיים","accepts":["arnona_discount","document_request","occupancy_change"],"internal_note":"Sun, Mon, Wed, Thu 08:30-13:30; Mon also 17:00-17:30; no reception Tue","source_url":"https://www.givatayim.muni.il/0-1618810604-צור-קשר/","verified_on":"2026-10-19"},{"type":"online_form","url":"https://por130.cityforms.co.il/ApplicationBuilder/eFormRender.html?code=81050050568A4D0111BB64A72642FB6C&Process=ProcessOneClick","accepts":["occupancy_change"],"note":"שינוי מחזיק/משלם (cityforms); see also https://www.givatayim.muni.il/שינוי-בעלות/","source_url":"https://www.givatayim.muni.il/","verified_on":"2026-10-19"}],"notes":"Statutory ombudsman (ממונה על תלונות הציבור / comptroller) page not located - homepage has no link and web-search budget was exhausted; pniyot@ is the public-inquiries officer, not the statutory ombudsman.","verified_on":"2026-10-19","group":"municipalities"},{"id":"kiryat-ata","name":"קרית אתא","kind":"municipality","site":"https://www.kiryat-ata.org.il","arnona_discount":{"form_url":"https://www.kiryat-ata.org.il/wp-content/uploads/2025/12/בקשה-להנחה-מארנונה-2026.pdf","source_url":"https://www.kiryat-ata.org.il/gd_forms/%d7%90%d7%99%d7%a9%d7%95%d7%a8%d7%99%d7%9d-%d7%95%d7%9e%d7%a1%d7%9e%d7%9b%d7%99%d7%9d-%d7%9c%d7%94%d7%92%d7%a9%d7%aa-%d7%91%d7%a7%d7%a9%d7%94-%d7%9c%d7%94%d7%a0%d7%97%d7%94-%d7%91%d7%90%d7%a8%d7%a0/","note":"PDF forms: needy https://www.kiryat-ata.org.il/wp-content/uploads/2026/01/בקשה-להנחה-מארנונה-נזקק2026.pdf ; reservist https://www.kiryat-ata.org.il/wp-content/uploads/2025/01/בקשה-להנחה-מארנונה-למשרת-מילואים-פעיל.pdf ; documents list https://www.kiryat-ata.org.il/wp-content/uploads/2026/04/מסמכים-להנחה-2026.pdf . Must be signed by the applicant.","channels":[{"type":"email","address":"gvia@kiryat-ata.muni.il","accepts":["arnona_discount"],"internal_note":"page does not specify submission channel; dept email","source_url":"https://www.kiryat-ata.org.il/muni/units/finance/gviya/","verified_on":"2026-10-19"},{"type":"online_form","url":"https://www.kiryat-ata.org.il/residentservice/sendinquiry/","accepts":["arnona_discount"],"note":"general inquiry form, recipient אגף ארנונה וגביה","source_url":"https://www.kiryat-ata.org.il/residentservice/sendinquiry/","verified_on":"2026-10-19"}]},"channels":[{"type":"online_form","url":"https://www.kiryat-ata.org.il/residentservice/sendinquiry/","accepts":["arnona_discount","complaint","inquiry","occupancy_change"],"note":"פניות הציבור form with recipient dropdown (incl. אגף ארנונה וגביה, מבקר העירייה והממונה על תלונות הציבור)","source_url":"https://www.kiryat-ata.org.il/residentservice/sendinquiry/","verified_on":"2026-10-19"},{"type":"online_form","url":"https://forms.milgam.co.il/106/%d7%a4%d7%a0%d7%99%d7%94-%d7%9c%d7%9e%d7%95%d7%a7%d7%93-%d7%a7%d7%a8%d7%99%d7%aa-%d7%90%d7%aa%d7%90/","accepts":["inquiry"],"note":"מוקד עירוני 109 online form","source_url":"https://www.kiryat-ata.org.il/","verified_on":"2026-10-19"},{"type":"email","address":"gvia@kiryat-ata.muni.il","accepts":["arnona_discount","document_request","inquiry","occupancy_change"],"note":"מחלקת גביה (manager Ronit Segal), decoded from email-protection; fax 04-8478404. Note email domain is kiryat-ata.muni.il while site is kiryat-ata.org.il","source_url":"https://www.kiryat-ata.org.il/muni/units/finance/gviya/","verified_on":"2026-10-19"},{"type":"online_form","url":"https://por791.cityforms.co.il/appbuilder/forms?code=81030050568A4D0111BB33BA9A6234DE&Process=ProcessOneClick&NOSE=2","accepts":["document_request"],"note":"אישור לטאבו request","source_url":"https://www.kiryat-ata.org.il/muni/units/finance/gviya/","verified_on":"2026-10-19"},{"type":"email","address":"elisha@kiryat-ata.muni.il","accepts":["complaint"],"note":"מבקר העירייה (עו\"ד אלישע שלם) serves as ממונה על תלונות הציבור; personal-name mailbox decoded from email-protection; fax 04-8478960; also selectable as recipient in the sendinquiry form https://www.kiryat-ata.org.il/residentservice/sendinquiry/","source_url":"https://www.kiryat-ata.org.il/muni/units/city-comptroller/","verified_on":"2026-10-19","personal":true,"unverified":true}],"internal_notes":"Domain confirmed kiryat-ata.org.il. Moked 109.","verified_on":"2026-10-19","group":"municipalities"},{"id":"nahariya","name":"נהריה","kind":"municipality","site":"https://www.nahariya.muni.il","arnona_discount":{"form_url":"https://forms.milgam.co.il/nahariya/forms/214/","source_url":"https://www.nahariya.muni.il/הנחות-מארנונה/","channels":[{"type":"online_form","url":"https://forms.milgam.co.il/nahariya/forms/214/","accepts":["arnona_discount"],"internal_note":"Online discount request; 2026 deadline 15.12.2026","source_url":"https://www.nahariya.muni.il/הנחות-מארנונה/","verified_on":"2026-10-19"},{"type":"online_form","url":"https://tiktak.metropolinet.co.il/#!/page/524","accepts":["arnona_discount"],"note":"מבחן הכנסה application / full forms set","source_url":"https://www.nahariya.muni.il/הנחות-מארנונה/","verified_on":"2026-10-19"},{"type":"email","address":"gvia-crm@nahariya.muni.il","accepts":["arnona_discount"],"source_url":"https://www.nahariya.muni.il/הנחות-מארנונה/","verified_on":"2026-10-19"},{"type":"counter","address":"הגעתון 19, קומה 2, נהריה","accepts":["arnona_discount"],"source_url":"https://www.nahariya.muni.il/ארנונה-ומים/","verified_on":"2026-10-19"}]},"channels":[{"type":"online_form","url":"https://www.nahariya.muni.il/פתיחת-פניה/","accepts":["complaint","inquiry"],"note":"פתיחת פניה (מוקד שירות 106, *2187, WhatsApp 052-4130600); status: https://www.nahariya.muni.il/בירור-מצב-פנייתך/","source_url":"https://www.nahariya.muni.il/268/","verified_on":"2026-10-19"},{"type":"online_form","url":"https://www.nahariya.muni.il/36/","accepts":["inquiry"],"note":"מוקד שירות 106","source_url":"https://www.nahariya.muni.il/268/","verified_on":"2026-10-19"},{"type":"email","address":"gvia-crm@nahariya.muni.il","accepts":["arnona_discount","inquiry","occupancy_change"],"note":"אגף הגבייה contact listed on discounts page","source_url":"https://www.nahariya.muni.il/הנחות-מארנונה/","verified_on":"2026-10-19"},{"type":"online_form","url":"https://tiktak.metropolinet.co.il/#!form/220751975577468","accepts":["document_request","inquiry","occupancy_change"],"internal_note":"General arnona/collections inquiry form; all arnona forms: https://tiktak.metropolinet.co.il/#!/page/510 (no dedicated occupancy-change form identified)","source_url":"https://www.nahariya.muni.il/ארנונה-ומים/","verified_on":"2026-10-19"},{"type":"counter","address":"עיריית נהריה, הגעתון 19, קומה 2 (אגף הגבייה)","accepts":["arnona_discount","occupancy_change"],"internal_note":"Hours not published; phones 04-9879373, 1700-501-556","source_url":"https://www.nahariya.muni.il/ארנונה-ומים/","verified_on":"2026-10-19"},{"type":"email","address":"kerenda@nahariya.muni.il","accepts":["complaint"],"note":"מבקרת העירייה קרן דרכמן אבירם (personal-name mailbox), phone 04-9879875; page does not explicitly label her as ממונה על תלונות הציבור and gives no dedicated complaint form.","source_url":"https://www.nahariya.muni.il/קרן-דרכמן-אבירם/","verified_on":"2026-10-19","personal":true,"unverified":true}],"internal_notes":"No general public-inquiries email published; inquiries via 106 forms.","verified_on":"2026-10-19","group":"municipalities"},{"id":"beitar-illit","name":"ביתר עילית","kind":"municipality","site":"https://www.betar-illit.muni.il","arnona_discount":{"form_url":"https://pay24.co.il/ArnonaGeneral/index?p=bdf843e4-e031-4524-80e4-3a7ac04dcf55","source_url":"https://www.betar-illit.muni.il/גבייה/","note":"Online only, no PDF form. Discount table: https://www.betar-illit.muni.il/טבלת-הנחות-בארנונה/","channels":[{"type":"online_form","url":"https://pay24.co.il/ArnonaGeneral/index?p=bdf843e4-e031-4524-80e4-3a7ac04dcf55","accepts":["arnona_discount"],"note":"הגשת בקשה להנחה בארנונה 2026 (pay24)","source_url":"https://www.betar-illit.muni.il/גבייה/","verified_on":"2026-10-19"},{"type":"online_form","url":"https://www.mast.co.il/71/forms","accepts":["arnona_discount"],"note":"השלמת מסמכים / נכס ריק / בירור בנושא הנחות","source_url":"https://www.betar-illit.muni.il/מחלקת-גביה-טפסים/","verified_on":"2026-10-19"},{"type":"counter","address":"רבי עקיבא 38, ביתר עילית","accepts":["arnona_discount"],"source_url":"https://www.betar-illit.muni.il/גבייה/","verified_on":"2026-10-19"}]},"channels":[{"type":"email","address":"pniyot@betar-illit.muni.il","accepts":["complaint","inquiry"],"note":"הלשכה לפניות הציבור (decoded from Cloudflare email-protection); phone 02-5888100, fax 02-5888123","source_url":"https://www.betar-illit.muni.il/211/","verified_on":"2026-10-19"},{"type":"mail","address":"הלשכה לפניות הציבור, בניין העירייה קומה ג', רבי עקיבא 38, ביתר עילית","accepts":["complaint","inquiry"],"source_url":"https://www.betar-illit.muni.il/211/","verified_on":"2026-10-19"},{"type":"online_form","url":"https://www.betar-illit.muni.il/213/","accepts":["inquiry"],"note":"מוקד 106","source_url":"https://www.betar-illit.muni.il/","verified_on":"2026-10-19"},{"type":"email","address":"gviya@betar-illit.muni.il","accepts":["arnona_discount","inquiry","occupancy_change"],"note":"מחלקת גביה. Fax 02-5670886, phone 1-700-700-612","source_url":"https://www.betar-illit.muni.il/גבייה/","verified_on":"2026-10-20","internal_note":"2026-10-20 browser check: the rendered page shows mailto:gviya@betar-illit.muni.il (the earlier 'fwiya@' was a decoding error of the page's email protection); fax 02-5670886 confirmed."},{"type":"online_form","url":"https://www.mast.co.il/71/forms","accepts":["document_request","inquiry","occupancy_change"],"note":"MAST forms hub: פניה למחלקת גביה, הרשמה לדייר חדש, אישור טאבו, אישור תושבות. No explicit חילופי מחזיקים form","source_url":"https://www.betar-illit.muni.il/מחלקת-גביה-טפסים/","verified_on":"2026-10-19"},{"type":"counter","address":"בניין העירייה, רבי עקיבא 38, ביתר עילית","accepts":["arnona_discount","document_request","occupancy_change"],"internal_note":"Sun 08:30-14:00, Mon 13:00-16:00, Tue 08:30-13:00, Wed 14:00-17:00, Thu 08:30-14:00; extra hours in December","source_url":"https://www.betar-illit.muni.il/גבייה/","verified_on":"2026-10-19"}],"notes":"No municipal ombudsman (ממונה על תלונות הציבור) page or contact found on the homepage or public-inquiries page.","verified_on":"2026-10-19","group":"municipalities"},{"id":"cellcom","name":"סלקום","kind":"telecom","site":"https://cellcom.co.il","channels":[{"type":"email","address":"Request@cellcom.co.il","accepts":["cancellation"],"note":"ביטול עסקה: בציון פרטים כולל ת.ז ואמצעי תשלום. גם טלפון 3123*, באתר.","source_url":"https://cellcom.co.il/production/Private/General_Info/cencel_transaction/","verified_on":"2026-10-19"},{"type":"fax","address":"052-9980277","accepts":["cancellation"],"note":"ביטול עסקה","source_url":"https://cellcom.co.il/production/Private/General_Info/cencel_transaction/","verified_on":"2026-10-19"},{"type":"mail","address":"דואר רשום, רח' הגביש 10, נתניה","accepts":["cancellation"],"note":"ביטול עסקה","source_url":"https://cellcom.co.il/production/Private/General_Info/cencel_transaction/","verified_on":"2026-10-19"},{"type":"email","address":"cellcom_pniyot@cellcom.co.il","accepts":["complaint","inquiry"],"note":"נציב תלונות הציבור. לציין: מספר טלפון נשוא הבקשה, שם, ת.ז, טלפון לחזרה, פירוט.","source_url":"https://cellcom.co.il/production/Private/General_Info/ombudsman/","verified_on":"2026-10-19"},{"type":"fax","address":"09-8607921","accepts":["complaint","inquiry"],"note":"נציב תלונות הציבור","source_url":"https://cellcom.co.il/production/Private/General_Info/ombudsman/","verified_on":"2026-10-19"},{"type":"mail","address":"סלקום ישראל בע\"מ (מח' פניות הציבור) רחוב הגביש 10 נתניה ת.ד 4060","accepts":["complaint","inquiry"],"note":"נציב תלונות הציבור","source_url":"https://cellcom.co.il/production/Private/General_Info/ombudsman/","verified_on":"2026-10-19"}],"requires":{"id_copy":false,"note":"ביטול: ת.ז + אמצעי תשלום בגוף הפנייה. דף 'הפסקת / ניתוק שירות' (contact_us/ombudsman2) מפנה לדף בדיקות - לא נמצא דף ניתוק פעיל."},"internal_notes":"Address change: not documented on public pages seen; likely personal area.","verified_on":"2026-10-19","group":"telecom"},{"id":"partner","name":"פרטנר","kind":"telecom","site":"https://www.partner.co.il","channels":[{"type":"email","address":"partner.pniya@service.partner.co.il","accepts":["cancellation"],"note":"הפסקה/ניתוק/סיום התקשרות - סלולר. לציין שירות, מספר טלפון, ת.ז, 4 ספרות אמצעי תשלום, דוא\"ל.","source_url":"https://www.partner.co.il/n/miniapps/cancellationservices","verified_on":"2026-10-19"},{"type":"email","address":"pniya@service.partner.co.il","accepts":["cancellation"],"note":"ניתוק - אינטרנט ביתי וטלפון קווי","source_url":"https://www.partner.co.il/n/miniapps/cancellationservices","verified_on":"2026-10-19"},{"type":"fax","address":"074-7392261","accepts":["cancellation"],"note":"ניתוק סלולר. אינטרנט ביתי 074-7392262; Partner tv 074-7392321","source_url":"https://www.partner.co.il/n/miniapps/cancellationservices","verified_on":"2026-10-19"},{"type":"mail","address":"רחוב עמל 8, פארק תעשיות אפק, ת\"ד 435 ראש העין 48103","accepts":["cancellation","complaint"],"source_url":"https://www.partner.co.il/n/miniapps/cancellationservices","verified_on":"2026-10-19"},{"type":"email","address":"Talkme@service.partner.co.il","accepts":["cancellation"],"note":"ביטול עסקה (חוק הגנת הצרכן). פקס 074-7077858; דואר רשום עמל 8 ת.ד 435 ראש העין 4810302","source_url":"https://www.partner.co.il/u/cancellation","verified_on":"2026-10-19"},{"type":"email","address":"partner.email@service.partner.co.il","accepts":["complaint","inquiry"],"note":"נציב התלונות - סלולר (פרטי ועסקי)","source_url":"https://www.partner.co.il/n/miniapps/complaints","verified_on":"2026-10-19"},{"type":"email","address":"contact@service.partner.co.il","accepts":["complaint","inquiry"],"note":"נציב התלונות - אינטרנט ותקשורת קווית (פרטי)","source_url":"https://www.partner.co.il/n/miniapps/complaints","verified_on":"2026-10-19"},{"type":"email","address":"partner-tv.email@service.partner.co.il","accepts":["complaint","inquiry"],"note":"נציב התלונות - TV","source_url":"https://www.partner.co.il/n/miniapps/complaints","verified_on":"2026-10-19"},{"type":"fax","address":"074-7077858","accepts":["cancellation","complaint"],"note":"פניות בכתב; TV/אינטרנט/קווי: 074-7392243","source_url":"https://www.partner.co.il/n/miniapps/complaints","verified_on":"2026-10-19"}],"requires":{"signed_form":false,"id_copy":false,"login_only":false,"note":"ת.ז + 4 ספרות אמצעי תשלום בגוף הפנייה."},"internal_notes":"012 Mobile merged into Partner. Address change channel not documented on pages seen.","verified_on":"2026-10-19","group":"telecom"},{"id":"pelephone","name":"פלאפון","kind":"telecom","site":"https://www.pelephone.co.il","channels":[{"type":"email","address":"Contact@pelephone.co.il","accepts":["cancellation","complaint","inquiry"],"note":"ניתוק/הפסקת שירות; אותו מייל מופיע גם בנציב התלונות ובביטול עסקה. לציין מספר, שם, מועד, ת.ז, 5 ספרות אחרונות של אמצעי תשלום (לצרכן - ת.ז מספיק), מייל לאישור.","source_url":"https://www.pelephone.co.il/ds/heb/support/general_info/cancel-services/","verified_on":"2026-10-19"},{"type":"fax","address":"03-5728045","accepts":["cancellation","complaint"],"source_url":"https://www.pelephone.co.il/ds/heb/support/general_info/cancel-services/","verified_on":"2026-10-19"},{"type":"mail","address":"פלאפון תקשורת בע\"מ, ת.ד. 600 פ\"ת 4910402 - אל מוקד תפעול","accepts":["cancellation","complaint"],"note":"ביטול עסקה בדואר רשום: דרך שלמה שמלצר 94, קריית אריה, פתח תקווה - לתפעול (https://www.pelephone.co.il/ds/heb/support/general_info/cancel-transaction/)","source_url":"https://www.pelephone.co.il/ds/heb/support/general_info/cancel-services/","verified_on":"2026-10-19"}],"requires":{"signed_form":false,"id_copy":false,"login_only":true,"note":"שינוי כתובת: קישור עצמי דרך login בלבד; לא נמצא ערוץ כתוב לשינוי כתובת."},"notes":"Ombudsman page https://www.pelephone.co.il/ds/heb/support/contact-us/ombudsman/ lists Contact@pelephone.co.il, fax 03-5728045, ת.ד. 600 פ\"ת 4910402.","verified_on":"2026-10-19","group":"telecom"},{"id":"hot","name":"HOT","kind":"telecom","site":"https://www.hot.net.il","channels":[{"type":"email","address":"Customer.Relations@hot.net.il","accepts":["cancellation"],"note":"ביטול עסקה. גם WhatsApp 053-8856900, *6910","source_url":"https://www.hot.net.il/heb/info/transaction-cancellation-terms/","verified_on":"2026-10-19"},{"type":"fax","address":"1-801-700-701","accepts":["cancellation"],"source_url":"https://www.hot.net.il/heb/info/transaction-cancellation-terms/","verified_on":"2026-10-19"},{"type":"mail","address":"יהושע הצורף 13 באר שבע, מיקוד 84899","accepts":["cancellation"],"source_url":"https://www.hot.net.il/heb/info/transaction-cancellation-terms/","verified_on":"2026-10-19"},{"type":"email","address":"ombudsman@hot.net.il","accepts":["complaint","inquiry"],"note":"נציב פניות הציבור","source_url":"https://www.hot.net.il/heb/info/ombudsman/","verified_on":"2026-10-19"},{"type":"fax","address":"077-7078282","accepts":["complaint"],"note":"נציב פניות הציבור","source_url":"https://www.hot.net.il/heb/info/ombudsman/","verified_on":"2026-10-19"}],"verified_on":"2026-10-19","group":"telecom"},{"id":"golan","name":"גולן טלקום","kind":"telecom","site":"https://golantelecom.co.il","channels":[{"type":"email","address":"gtcontact@golantelecom.co.il","accepts":["complaint","inquiry"],"note":"נציב התלונות. לציין ת\"ז/דרכון, 4 ספרות אמצעי תשלום, מספר טלפון, נושא, תאריך וחתימה (חתימה רק בפקס/דואר).","source_url":"https://golantelecom.co.il/production/General_Info/ombudsman/","verified_on":"2026-10-19"},{"type":"fax","address":"072-2220058","accepts":["complaint"],"source_url":"https://golantelecom.co.il/production/General_Info/ombudsman/","verified_on":"2026-10-19"},{"type":"mail","address":"גולן טלקום בע\"מ ת.ד. 4060 נתניה 4250708","accepts":["complaint"],"source_url":"https://golantelecom.co.il/production/General_Info/ombudsman/","verified_on":"2026-10-19"}],"requires":{"id_copy":false,"login_only":true,"note":"הפסקת שירותים בטופס מקוון דורשת התחברות; חתימה נדרשת רק בפנייה בפקס/דואר."},"internal_notes":"Golan is owned by Cellcom (same site platform).","verified_on":"2026-10-19","group":"telecom"},{"id":"019","name":"019 מובייל","kind":"telecom","site":"https://019mobile.co.il","channels":[{"type":"email","address":"info@019mobile.co.il","accepts":["inquiry"],"note":"מופיע בפוטר תחת 'שירות לקוחות'; לא צוין במפורש כערוץ ביטול","source_url":"https://019mobile.co.il/","verified_on":"2026-10-19"}],"requires":{"id_copy":false,"login_only":false},"internal_notes":"Cancellation via online form or phone only; info@ is a general service email.","verified_on":"2026-10-19","group":"telecom"},{"id":"bezeq","name":"בזק","kind":"telecom","site":"https://www.bezeq.co.il","channels":[{"type":"email","address":"contact@bezeq.co.il","accepts":["cancellation"],"note":"מדיניות ביטול עסקה (PDF רשמי): ביטול הסכם / הפסקת שירותים. גם טלפון 199 / 1800-885-199 או באתר.","source_url":"https://www.bezeq.co.il/media/minisites/%D7%9E%D7%93%D7%99%D7%A0%D7%99%D7%95%D7%AA-%D7%91%D7%99%D7%98%D7%95%D7%9C-%D7%A2%D7%A1%D7%A7%D7%94-%D7%91%D7%96%D7%A7.pdf","verified_on":"2026-10-19"},{"type":"fax","address":"03-6118221","accepts":["cancellation"],"source_url":"https://www.bezeq.co.il/media/minisites/%D7%9E%D7%93%D7%99%D7%A0%D7%99%D7%95%D7%AA-%D7%91%D7%99%D7%98%D7%95%D7%9C-%D7%A2%D7%A1%D7%A7%D7%94-%D7%91%D7%96%D7%A7.pdf","verified_on":"2026-10-19"},{"type":"mail","address":"דואר רשום: בזק החברה הישראלית לתקשורת בע\"מ, רחוב המנור 7 חולון 5886105","accepts":["cancellation"],"source_url":"https://www.bezeq.co.il/media/minisites/%D7%9E%D7%93%D7%99%D7%A0%D7%99%D7%95%D7%AA-%D7%91%D7%99%D7%98%D7%95%D7%9C-%D7%A2%D7%A1%D7%A7%D7%94-%D7%91%D7%96%D7%A7.pdf","verified_on":"2026-10-19"},{"type":"email","address":"Disconnect.Isp@bezeq.co.il","accepts":["cancellation"],"note":"ביטול שירות אינטרנט (ISP) / שירות סינון אתרים בסיסי - אך ורק כאן או בפקס 03-5612322, לא בכתובות הכלליות","source_url":"https://www.bezeq.co.il/media/minisites/%D7%9E%D7%93%D7%99%D7%A0%D7%99%D7%95%D7%AA-%D7%91%D7%99%D7%98%D7%95%D7%9C-%D7%A2%D7%A1%D7%A7%D7%94-%D7%91%D7%96%D7%A7.pdf","verified_on":"2026-10-19"}],"internal_notes":"Phone numbers in the PDF are RTL-reversed in extraction (6118221-03 -> 03-6118221).","verified_on":"2026-10-19","group":"telecom"},{"id":"yes","name":"yes","kind":"telecom","site":"https://www.yes.co.il","channels":[{"type":"email","address":"info@yestv.co.il","accepts":["cancellation"],"note":"ביטול התקשרות: לציין שם ות.ז (בעל פה גם 4 ספרות אמצעי תשלום). גם טלפון 1-800-20-8000","source_url":"https://www.yes.co.il/public-opt-out/","verified_on":"2026-10-19"},{"type":"fax","address":"09-7616193","accepts":["cancellation"],"source_url":"https://www.yes.co.il/public-opt-out/","verified_on":"2026-10-19"},{"type":"mail","address":"היוזמה 6 אזה\"ת כפר סבא, 44425","accepts":["cancellation"],"source_url":"https://www.yes.co.il/public-opt-out/","verified_on":"2026-10-19"},{"type":"email","address":"yes-tlunot@yes.co.il","accepts":["complaint","inquiry"],"note":"פניות הציבור (בתוך אקורדיון). לציין ת.ז בעל המנוי ו-4 ספרות אמצעי תשלום. מענה תוך 5 ימי עסקים.","source_url":"https://www.yes.co.il/general/contact/","verified_on":"2026-10-19"},{"type":"mail","address":"yes - פניות ציבור, רח' היוזמה 6, כפר סבא","accepts":["complaint","inquiry"],"source_url":"https://www.yes.co.il/general/contact/","verified_on":"2026-10-19"}],"requires":{"signed_form":false,"id_copy":false,"login_only":false,"note":"ת.ז בגוף הפנייה."},"internal_notes":"Site blocks plain fetchers (403); read via rendered browser.","verified_on":"2026-10-19","group":"telecom"},{"id":"wecom","name":"wecom (We4G / וויקום מובייל)","kind":"telecom","site":"https://we-com.co.il","channels":[{"type":"email","address":"service@we-com.co.il","accepts":["cancellation","inquiry"],"note":"הפסקה/ניתוק/סיום התקשרות, בכתב או בעל פה. גם טופס מקוון בדף.","source_url":"https://we-com.co.il/disconnect/","verified_on":"2026-10-19"},{"type":"mail","address":"רח' יצחק רבין 1, פתח-תקווה, 4925110","accepts":["cancellation","complaint"],"source_url":"https://we-com.co.il/disconnect/","verified_on":"2026-10-19"},{"type":"email","address":"pniot@we-com.co.il","accepts":["complaint"],"note":"נציב התלונות; דואר: וויקום מובייל בע\"מ, רח' יצחק רבין 1 פתח תקווה 4925110","source_url":"https://we-com.co.il/%d7%a0%d7%a6%d7%99%d7%91-%d7%aa%d7%9c%d7%95%d7%a0%d7%95%d7%aa/","verified_on":"2026-10-19"}],"requires":{"login_only":false},"internal_notes":"we4g.co.il redirects to we-com.co.il. 'Free Telecom' not checked.","verified_on":"2026-10-19","group":"telecom"},{"id":"iec","name":"חברת החשמל","kind":"utility","site":"https://www.iec.co.il","channels":[{"type":"email","address":"TlunotHatsibur@iec.co.il","accepts":["complaint"],"note":"תלונות הציבור. פנייה בשם אחר: ייפוי כוח + צילום ת.ז של שניכם.","source_url":"https://www.iec.co.il/content/ombudsman/ombudsman-lobby/ombudsmanlobby","verified_on":"2026-10-19"},{"type":"fax","address":"072-3428252","accepts":["complaint"],"source_url":"https://www.iec.co.il/content/ombudsman/ombudsman-lobby/ombudsmanlobby","verified_on":"2026-10-19"},{"type":"mail","address":"אנילביץ 56 תל אביב, ת.ד 25, מיקוד 6100001","accepts":["complaint"],"source_url":"https://www.iec.co.il/content/ombudsman/ombudsman-lobby/ombudsmanlobby","verified_on":"2026-10-19"},{"type":"email","address":"ombudsman@iec.co.il","accepts":["complaint"],"note":"ערעור בלבד - לצרף מספר תלונה; פקס ערעור 072-3428256","source_url":"https://www.iec.co.il/content/ombudsman/ombudsman-lobby/ombudsmanlobby","verified_on":"2026-10-19"}],"verified_on":"2026-10-19","group":"utility"}]}